Ensure a seamless transition for employees separating from Amazon.-Handling of confidential information about employees globally.-Carry out regular audits on data changes to ensure accurate and timely payment of the employee population.

-Ensure appropriate team coverage, scheduling, monitoring and reporting upon key SLAs and KPIs.-Communicate effectively both verbally and in written form with employees and stakeholders to explain / resolve queries and concerns. -This could be via email, ticketing system, phone and chat / instant messaging.-Driven to lead and manage continuous process improvements

-Subject matter expert (SME) on specific Amazon processes & methodologies.-Execute on assigned project components & drive medium impact projects.-Collaborates with other Specialists on best practices/knowledge sharing and coaching styles.

Called customers to offer Tigo services with promotions

Prepared government, weddings and other audiovisual events.Provided professional maintenance to the equipment.

Customer Service Specialist for North American customers. Handled customers’ Premium accounts, assisted confidential information and high profile customers.