Daniel Royal Email & Phone Number

Greater New Orleans Region

As the Chief Operations Officer (COO) at Next Tech, I am responsible for driving operational excellence and business growth. With a focus on client relations, project management, proposals, profit and loss (P&L), sales engineering, and product innovations.Key Responsibilities:Client Relations: Cultivating strong relationships with clients to ensure their needs are met and expectations exceeded.Project Management: Overseeing project delivery from initiation to completion, ensuring quality, timeliness, and budget adherence.Proposals: Leading the development and presentation of proposals to potential clients, highlighting Next Tech's value proposition.Profit and Loss (P&L): Driving financial performance by analyzing P&L statements, identifying opportunities for cost optimization, and implementing strategies to improve profitability.Accounts Receivable: Managing accounts receivable processes to ensure timely invoicing and collections, maintaining healthy cash flow.Sales Engineering: Collaborating with the sales team to provide technical expertise and support in closing deals and addressing client inquiries.Product Innovations: Driving continuous product innovation and improvement initiatives, staying ahead of market trends and customer needs.

New Orleans, Louisiana, United States

During my tenure at Cox Business in New Orleans, I intentionally took on a lesser role to seize the opportunity to manage larger-scale projects and advance as a leader and project manager. In this capacity, I spearheaded initiatives aimed at enhancing operational efficiency and workforce competency.One notable achievement was the establishment of a comprehensive training lab for the department. This initiative was complemented by the development and implementation of a curriculum designed to equip technicians with the knowledge and skills needed to excel in their roles. By investing in training and education, I aimed to cultivate a more knowledgeable and efficient workforce capable of meeting the demands of our dynamic industry.Additionally, I collaborated closely with various departments, including sales, sales engineering, project management, dispatch, and plant operations. Together, we orchestrated the successful completion of large-scale projects, including installations at prestigious venues such as high-end hotels, the Superdome, Smoothie King Center, and the Convention Center. By fostering effective communication and collaboration across teams, we ensured that these projects were executed with excellence and efficiency, exceeding client expectations.Overall, my experience at Cox Business in New Orleans provided invaluable opportunities for professional growth and leadership development. Through initiatives such as the establishment of a training lab and successful project management of high-profile installations, I demonstrated my ability to drive positive change and deliver results in a challenging and dynamic environment.

Omaha, Nebraska, United States , New Orleans, La

As an Operations Program Manager at Mastec, I led a comprehensive program overseeing operations across the central region. My responsibilities encompassed strategic management, financial oversight, operational excellence, stakeholder engagement, and continuous improvement efforts. I developed and executed strategies to enhance organizational efficiency and drive long-term success. This involved managing key metrics to track performance and progress towards goals, providing regular updates to executive boards. Financially, I was responsible for managing and maintaining Profit and Loss (P&L) for operations, optimizing cost-effectiveness and profitability. I coordinated the preparation of operating budgets and manufacturing plans to support efficient resource allocation.In terms of operational excellence, I implemented scalable process improvements to maximize talent allocation and achieve high-level business objectives. I monitored project progress and intervened as needed to ensure timely delivery and adherence to quality standards. My role also involved providing stakeholders with visibility and updates on key initiatives, fostering transparent communication and alignment. I facilitated meetings with key stakeholders to clarify project commitments and establish clear chains of accountability. Analytically, I accurately managed an ongoing system of collecting organizational metrics, deriving insights to recommend improvements. I created customized analyses and reports on demand, providing valuable insights to inform decision-making.Collaboratively, I built strong partnerships with cross-functional teams to ensure alignment with short and long-term business objectives. I supported the design team in delivering best-in-class experiences and reconciled possible collisions between different product offerings. Utilizing continuous improvement methods, I identified ways to optimize program effectiveness, efficiency, and quality.

Louisiana, Florida

At Royal Digital Specialists, I oversaw structured cabling, IT business services, and networking operations for Cox Communications across four markets: New Orleans, Lafayette, Pensacola, and Destin, FL. With a team of 125 technicians, a full-service dispatch unit, and four warehouses under my purview, my primary objective was twofold: to cultivate strategic partnerships and ensure top-tier quality assurance.By forging strategic alliances and maintaining a rigorous focus on quality assurance, we consistently delivered outstanding service to Cox Communications and its clientele. Our efforts not only upheld operational excellence but also fueled the company's growth and competitive edge in the telecommunications sector.Throughout my tenure, I led initiatives to establish strategic partnerships, expanding our market reach and solidifying our position as a trusted partner for Cox Communications. Simultaneously, I prioritized quality assurance, ensuring our services consistently surpassed industry standards, thus enhancing customer satisfaction and loyalty.Working closely with my management team, we vigilantly monitored operations to guarantee seamless service delivery, adherence to safety protocols, and achievement of financial objectives. Through effective resource management and risk mitigation strategies, we optimized efficiency and drove sustainable growth and profitability for Royal Digital Specialists.

New Orleans, Louisiana, United States

About Cox Communications:Cox Communications is a leading telecommunications company committed to providing reliable internet, television, and phone services to homes and businesses across the New Orleans area.Role Overview:As a Field Service Technician at Cox Communications, I played a critical role in ensuring seamless installation, maintenance, and repair of telecommunications equipment for residential and commercial customers. My responsibilities included:- Installation and Configuration: Expertly installing televisions, cables, routers, and various IT devices to deliver high-quality internet and television services to customers.- Troubleshooting and Repairs: Diagnosing and resolving issues with the cable network, including troubleshooting internet connectivity problems and resolving signal disruptions.- Infrastructure Maintenance: Conducting repairs on cable poles to maintain the integrity and reliability of the network infrastructure.- Safety Compliance: Ensuring all cables are neatly tied and bundled according to safety regulations to prevent hazards and maintain a clean and organized work environment.- Documentation and Reporting: Completing essential paperwork such as timesheets, checklists, vehicle inspection reports, and service orders to accurately record work activities and maintain compliance with company procedures.Requirements and Skills:- Proven work experience as a Cable Technician or similar role, demonstrating expertise in telecommunications installation and maintenance.- Ability to install complex internet and television equipment, ensuring optimal performance and customer satisfaction.- Comfort working in cramped and/or high-altitude spaces, with a commitment to safety protocols and procedures.- Strong communication and interpersonal skills, enabling effective interaction with customers and team members to address their needs and concerns promptly.

Business Administration And Management, General

Business Administration And Management, General