Member of Frostbite's Quality team.

Scope:• Provide mentorship and support to 4 direct reports to facilitate their learning and personal development.• Collaborate with external partners including QA, Publishing, Certification, and Localisation in areas such as strategy, capacity planning, and resource management.• Managing QA for the Simulation Division of Firemonkeys overseeing The Sims FreePlay and an unreleased title.• Managing 2 projects concurrently within the Simulation division, each having between 2 and 3 development pods. • The Sims FreePlay is a live service title that releases new updates every 6 weeks.• Targeted to ensure early bug detection was greater than 70%, ensuring that there were minimal escaped defects and no hotfixes.Impact:• Assisted in delivering over $39m in revenue for The Sims in the 22/23 financial year.• Refined, reintroduced, and facilitated bug triage sessions to improve collaboration between stakeholders & promote bug visibility. • Introduced a practice of early bug detection through early QA engagement with 4 development pods, achieving a detection rate of 70% or higher.• Implemented process optimisation increasing testing efficiency and saving 1500 testing hours.

Scope:• Created, implemented, and coordinated the testing strategy for 3 projects across the business from the ground up, covering Web, Android, and iOS platforms.• Developed Iteration Management strategies across 3 different platforms over small timeframes, ensuring efficient testing processes within tight schedules.• Improved processes and development within the QA team, enhancing testing and overall quality.• Employed and facilitated bug triage sessions with multiple stakeholders, enabling effective prioritisation and resolution of issues. • Created testing processes and reports of test outcomes, as well as test plans and approaches to provide better visibility into testing progress and results.Impact:• Researched and implemented an offshore team based in Vietnam. • Developed a strong relationship with 5 offshore team members and their Account Manager to ensure a strong relationship and trust was built. This resulted in us expanding our team to use the same service for developers as well.• Mitigated the risk of functional, UI, integration and usability errors by developing defect definitions and defect logging processes, ensuring a standardised approach to tracking and resolving issues.• Implemented TestRail as a test case repository, centralising all test cases and ensuring easy access and management.• Configured and implemented TestRail integration with Jira, streamlining the workflow between test case management and issue tracking.• Saved 1 day of manual testing by developing automation strategies and tests for iOS, Android, and Web platforms using TestProject. • Saved 100 hrs by building automated frameworks using UIAutomation/Appium and Java, further enabling efficient and reliable test automation.

Scope:• Managed a local team of 4 members, providing mentorship, support, and guidance for career growth.• Liaised with senior management, product managers, business analysts, developers, and support staff.• Contributed to process maturity within the QA team and identified opportunities for test automation.• Created, implemented, and coordinated the testing strategy for 3 different projects across the business, ensuring alignment with business objectives.• Coordinated business-wide User Acceptance Testing (UAT) for new products and features.• Part of a team of leaders responsible for defining delivery processes and establishing the "definition of ready" and "definition of done" criteria.• Collaborated with internal development teams to develop and test features for internal CRM tools and external member-facing portals.Impact:• Developed a Power BI dashboard, utilising Python scripts to retrieve test results and ticket statuses from TestRail, Jira, and VSTS, providing enhanced visibility into QA testing outcomes.• Centralised test cases for all forms of testing to a single test repository (TestRail).• Mentored 2 junior testers, enhancing their skills and future engagement in the industry.• Delivered multiple internal software artifacts on time and to high-quality standards.

Scope:• Managed a team of 24 individuals, including both local and offshore members.• Aligned closely with development team leaders, QA management, and external partners to create and maintain the end-to-end Quality Plan for the mobile game, The Sims FreePlay at EA Firemonkeys Studio.• Managed the resource plan for projects, ensuring allocation based on project status and risk level.• Involved in strategic improvement processes and the promotion of novel practices within the team, contributing to ongoing enhancements in QA processes, efficiency, and overall product quality. Impact:• Contributed to the career development of 5 team members, enhancing their skills and fostering a positive and motivated team environment.• Created the Quality Plan, tracked project progress, and managed resources and budgets, ensuring projects were delivered on time, within the allocated budget, and met the required quality standards.• Contributed to a local studio and worldwide QA strategic improvement process, actively identifying opportunities for improvement and championing novel or beneficial practices employed by the team.• Saved up to 4hrs daily by automating daily reports across 4 different projects, created Power BI dashboards, and did Excel direct publishing onto Confluence.• Developed and implemented a Risk-Based Testing strategy for The Sims FreePlay with a broad audience allowing for a targeted testing approach.

Scope:• Developed and improved testing strategies and processes for manual, automated, and performance testing across 2 internal projects.• Undertook activities ranging from system and integration testing to progression and regression testing.• Liaised closely with senior management, product managers, business analysts, developers, and support staff to ensure effective communication and collaboration throughout testing.• Worked closely with the collective leadership team to implement Agile processes, transitioning from Waterfall methodology to enhance efficiency and adaptability.• Facilitated and managed 5 QA team members, both locally and remotely, overseeing deliverables, risk mitigation, resource planning, and coordination.• Coordinated the testing effort for 10+ Wolters Kluwer deployments, including support hotfixes/patches.Impact:• Reduced software defects in production by 70%.• Reduced testing time by 50% by implementing Risk Based Testing.• Decreased manual testing by 60% by implementing Test Case Management tools, a new test case template, and a test case review process.• Contributed to the CCH Integrator product launch, ensuring smooth functionality, and receiving positive feedback from customers.