Daniel Schaeffer Email & Phone Number

Switzerland

Opening of new customer accounts in the system including background checksProviding customers with credit limits if possibleLinking with credit insurance to establish insurance coverage if necessaryDaily monitoring of customer data with the help of third party and internal informationEnsuring that invoices are paid on time (keeping DSO and working capital levels low)Creating of weekly overdue / ageing reports Fast dispute resolution by making use of internal and external contactsBooking of payments to customer´s accounts (sub - and general ledger)Linking with RMA and tracking department for clearance of shipment issuesEstablishing close relationships with internal departments (Sales, Product Managers, Controlling, AP)Account reconciliations (reducing overdues, taking into account internal and external issues)Releasing of orders by keeping the risk as low as possible adhering to internal constraintsEstablishing and following up on payment plansIf absolutely necessary handing over defaulting customer to 3rd party collection agencyCreation of ISO Documentation for Credit processesProvision of training in Cash Application (SCC (shared service centre), Bulgaria), Training in Credit Management (on and off site)Resolving customers´ requests in German, English (fluent) and French (advanced level)Dealing with large customer accounts (e.g. Media Market, Interdiscount)- Preparing of advice of settlement so the payment can be uploaded in the system- Follow up concerning marketing funds and bonification deductionsLinking with manufacturers to solve marketing fund issuesEstablishing of processes between RMA department, Customer and Product ManagementCreating detailed handbook for Cash Apply procedures (for SCC in Bulgaria)Making sure that new hires have all the necessars programmes installed and passwords ready

Dublin,Ireland

Analyzing the actual usage of Novell software (licenses) of clients in the public and private sector Preparing licensing reports to the customer (their IT / purchasing department)Ensuring that underlicensing issues and software maintenance gaps are remedied Based on the licensing report the customers needs to buy upgrades or new licensesIf licenses are no longer needed they have to be reported and ajusted in our system Giving licensing recommendations to customers regarding their different licensing models and being able to explain Novells products.

Dublin, Ireland

Working for Microsoft (staffed with Accenture) in an international environmentEnsuring timely payment of invoices with a total volume of approx. EUR 80 Mio. per month. The customer base comprised leading IT distributors, large retailers and SMBsEnsuring that Microsofts strict collection targets were met on a monthly basisNormally my collection rate was about 95% + current of all outstanding invoices per monthPreparing of customer statements and sending them to all my customers on a monthly basisChecking if customers were entitled to their bonus (for paying on time) - if not handling of bonus strike situations. Collecting all the necessary data for and against a reduction in bonus.Account reconciliations, Working with Microsofts channel account specialists (CAS)Giving detailed information on larger account queries to Microsoft management on a monthly basis Establishing good working relationships wth my customers (internally and externally)Training of new hires

Bachelor, Marketing, Financial Management

Education record