• Provide a superior customer service experience by answering customer’s questions about their mortgage and mortgage related questions• Work in a collaborative team to provide support to help resolve problems and deal with escalated call situations• Work across departments to answer customer’s questions and ensure customer satisfaction and understanding• Make over 40 inbound and outbound calls on a day-to-day basis• Answer customer’s questions ranging from mortgage, escrow, taxes, insurance, refinancing, mortgage insurance, technical problems, payments, and any other topics related to their mortgage• Train new employees and ensure understanding of compliance, laws, and how to handle calls

• Crew member, 20 hours per week • Provide a superior customer experience by greeting customers, answering questions, inputting orders into a computerized cash register system, collecting payments• Work with team to fill orders quickly and accurately• Respond to customer concerns and complaints with empathy and efficiency • Market company’s products and up sale to meet sales goals• Handle cash in accordance with company policy• Prepare food to company’s specifications and customer’s satisfaction• Comply with health department standards by utilizing safe food practices • Assist management in achieving the company’s sales and customer service objectives

• Intern, 15 hours per week• Built a database of potential donors and past alumni• Contacted potential volunteers and potential partnerships to explain the mission of YCI• Designed promotional material