Supervised Director of Financial Aid, Director of Advising, and Associate Director of Admissions and provided overall leadership for Enrollment ServicesOversees and facilitates the delivery of direct services to prospective, current, and former students and provides direct support services to faculty and staff.Coordinates and supervises campus Admissions and Records operations; administers policies and procedures for outreach, admission, enrollment and the creation, maintenance, and retention of all student’s educational records.Manages and processes new student admission applications, reviews and determines state and taxing district residency status, determines, maintains and retains permanent educational records.Assists with the coordination of registration activities; implements and manages strategies for the provision of registration and academic record services; identifies operational and strategic goals for admissions, enrollment and academic records management.Monitors the College's enterprise resource system to assure accurate and comprehensive student records. Responsible for the integrity, security, and maintenance of student academic records.Serves as primary Admissions and Records contact for instructional and student services faculty, staff and students; lead resource on campus for admissions policies and procedures, and governmental regulation compliance.Transcripts evaluations, validates and approves transfers and educational records.

Supervise, and oversee day-to-day operations for Financial Literacy and Default Management DepartmentAnalyzing/interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies from internal and external customers.Provide comprehensive financial literacy and default prevention counseling to college students within the Title IV financial aid program through one-on-one and group sessions Develop and implement initiatives that improve financial literacy and default prevention Analyzing/interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies from internal and external customers.Communicate with former students in default status to determine the best course of action for loan repayment.Collaborate with faculty external agencies to provide financial literacy information in classroom and workshop settings. Oversight of college-wide scholarship transfer programs and Financial Education scholarship accounts to ensure accountability and transparency stakeholders

Reviews student files verifying application for accuracy and completeness; requests additional information in compliance with federal and state laws; reviews various exception reports on a daily, weekly, and monthly basis. Monitors student’s enrollment daily, weekly for disbursement of funds or changes to FA package, processes FA documentsManaged default prevention for Glendale, Paradise Valley, and South Mountain Community CollegesCommunicated and developed long term and short-term plans with students and administratorMediated communication between student borrowers and loan servicing providers to ensure successful student loan repayment and loan default prevention.

Assisted Department Chair with operations of the Nursing and Allied Health DepartmentPrepared spreadsheets and reports for the Nursing division including faculty and staff evaluation and management evaluations. Provided office support, including but not limited to scheduling department and off campus meetings, greeting visitors and maintained the main phone line for the Nursing program. Hiring Committee member for prospective Nursing Faculty and Assistants throughout the 2017-2018 Academic Year. Presented nursing information sessions to new and prospective students for the Maricopa Nursing Program. Using the Student Information System (SIS, PeopleSoft), Human Capital Management and Blackboard to build courses and maintain courses for Nursing faculty and staff

Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendationsBuilds and grow relationships with customers asking questions to learn about their financial needs, understanding customers goals; and sharing how Chasecan help by following up through proactive outreach, via phone or in-person visits, and set, plan and execute appointmentsCompletes service requests, identifying, resolving customer concerns by following resolution protocolMaking lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a weekPartnering with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needsAdhering to policies, procedures, and regulatory banking requirements

● Develop community initiatives and strategies for external community success at the Arizona Informant Newspaper● Build cross-functional relationships within the company to reach content goals set by Director of Public Relations● Organize community outreach programs and coordinate special events that promote scholarships and community services opportunities for community success● Draft and distribute various communications that promote the company, as well as developing and managing the “Community Calendar”● Manage social media content plans and virtual groups to enhance the online profile of the company