Daniel Shepherd Email & Phone Number

Austin, Tx, Us

Austin, Tx

Austin, Texas Area

Austin, Tx

- Responsible for overseeing entire post-sale lifecycle of over 400 individual franchisee accounts from over 100 national franchise brands representing over $750K in annual revenue- Maintained average 97% dollar retention.- Consistently among top up-sellers in organization.- Managed 30 corporate pilot accounts of new national brand to success, resulting in full brand expansion, the single biggest and first six-figure single deal in Signpost history, totaling over 130 locations.

Austin, Texas Area

- Liaison to Better Business Bureau. Responsible for resolving complaints filed against company to maintain A+ rating as well as maintaining reputation by personally requesting online reviews from clients.- Continually informed and educated clients on ever evolving new product to maintain satisfaction and ultimately unit and dollar retention.- Responsible for rolling out retention training for entire Customer Experience department. Trained account managers on handling escalations, rebuilding rapport, communicating value and performance to clients seeking to terminate services.

Austin, Texas Area

- Collaborated with department executives to create and establish Retention Department.- Elected to first half 2015 Presidents Club.

Austin, Texas Area

- Cold called up to 200 local businesses per day and managed full deal cycle from prospect to close.- Solely built and maintained pipeline by prioritizing leads based off of DM contact success rate, industry, interest level, and probability of success with product.- Graduated from training in first month and promoted in four months.- Selected by VP of Sales to conduct pilot test of lead email marketing to identify and close interested businesses based off of response to marketing messages.