Daniel Shepherd

Daniel Shepherd Email and Phone Number

Strategic Customer Success Manager @ Dialpad
Austin, TX, US
Daniel Shepherd's Location
Austin, Texas, United States, United States
Daniel Shepherd's Contact Details

Daniel Shepherd work email

Daniel Shepherd personal email

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About Daniel Shepherd

Daniel Shepherd is a Strategic Customer Success Manager at Dialpad. He possess expertise in social media marketing, social networking, marketing, customer service, cold calling and 15 more skills.

Daniel Shepherd's Current Company Details
Dialpad

Dialpad

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Strategic Customer Success Manager
Austin, TX, US
Website:
dialpad.com
Employees:
1512
Daniel Shepherd Work Experience Details
  • Dialpad
    Strategic Customer Success Manager
    Dialpad
    Austin, Tx, Us
    View
  • Bazaarvoice
    Senior Client Success Manager
    Bazaarvoice Jan 2021 - Present
    Austin, Tx
    View
  • Bazaarvoice
    Client Success Director
    Bazaarvoice Sep 2017 - Jan 2022
    Austin, Texas Area
    View
  • Signpost
    National Account Manager
    Signpost Mar 2016 - Aug 2017
    Austin, Tx
    - Responsible for overseeing entire post-sale lifecycle of over 400 individual franchisee accounts from over 100 national franchise brands representing over $750K in annual revenue- Maintained average 97% dollar retention.- Consistently among top up-sellers in organization.- Managed 30 corporate pilot accounts of new national brand to success, resulting in full brand expansion, the single biggest and first six-figure single deal in Signpost history, totaling over 130 locations.
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  • Signpost
    Senior Account Manager
    Signpost Nov 2015 - Mar 2016
    Austin, Texas Area
    - Liaison to Better Business Bureau. Responsible for resolving complaints filed against company to maintain A+ rating as well as maintaining reputation by personally requesting online reviews from clients.- Continually informed and educated clients on ever evolving new product to maintain satisfaction and ultimately unit and dollar retention.- Responsible for rolling out retention training for entire Customer Experience department. Trained account managers on handling escalations, rebuilding rapport, communicating value and performance to clients seeking to terminate services.
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  • Signpost
    Account Retention Manager
    Signpost Nov 2014 - Nov 2015
    Austin, Texas Area
    - Collaborated with department executives to create and establish Retention Department.- Elected to first half 2015 Presidents Club.
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  • Signpost
    Sales Executive
    Signpost Oct 2013 - Oct 2014
    Austin, Texas Area
    - Cold called up to 200 local businesses per day and managed full deal cycle from prospect to close.- Solely built and maintained pipeline by prioritizing leads based off of DM contact success rate, industry, interest level, and probability of success with product.- Graduated from training in first month and promoted in four months.- Selected by VP of Sales to conduct pilot test of lead email marketing to identify and close interested businesses based off of response to marketing messages.
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Daniel Shepherd Skills

Social Media Marketing Social Networking Marketing Customer Service Cold Calling Marketing Strategy Management Social Media Salesforce.com Team Leadership Online Advertising Leadership Microsoft Office Crm Time Management Account Management Business Customer Relationship Management Sales Pop Culture

Daniel Shepherd Education Details

Frequently Asked Questions about Daniel Shepherd

What company does Daniel Shepherd work for?

Daniel Shepherd works for Dialpad

What is Daniel Shepherd's role at the current company?

Daniel Shepherd's current role is Strategic Customer Success Manager.

What is Daniel Shepherd's email address?

Daniel Shepherd's email address is da****@****ice.com

What is Daniel Shepherd's direct phone number?

Daniel Shepherd's direct phone number is +173275*****

What schools did Daniel Shepherd attend?

Daniel Shepherd attended Loyola University Maryland.

What skills is Daniel Shepherd known for?

Daniel Shepherd has skills like Social Media Marketing, Social Networking, Marketing, Customer Service, Cold Calling, Marketing Strategy, Management, Social Media, Salesforce.com, Team Leadership, Online Advertising, Leadership.

Who are Daniel Shepherd's colleagues?

Daniel Shepherd's colleagues are Majid Ghasemi, R-R Bayani, Ikkei Yokosawa, Nikki Jane Sebastian, Donny Chai, Naveen Kumar, Daniel Merino.

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