Daniel Silva Email & Phone Number

Phoenixville, Pa, Us

Lincoln, Nebraska, United States

At OPTK Networks, I gained hands-on experience across network operations, project coordination, and outside plant (OSP) teams, contributing to network troubleshooting, performance monitoring, and fiber optic network installation.Collaborated closely with the NOC, project coordination, and OSP teams, enhancing my interpersonal and communication skills while driving project success.Applied network protocol and troubleshooting knowledge to support efficient network operations and issue resolution.This internship strengthened my technical skills and initiative in a fast-paced telecommunications environment, giving me practical experience in network operations, troubleshooting, and introducing automation to streamline tasks.Key Achievements:• Process Automation: Independently developed an automation project to streamline Y.1731 test creation on Ciena SAOS using Python and Netmiko. This project reduced setup time, minimized errors, and ensured consistent naming conventions, and it’s scalable for future use on additional device types.

Lincoln, Nebraska, United States

Lincoln, Nebraska, United States

Moscow, Russia

As a Sales Representative at Конкат Перфоманс, I managed a broad portfolio of customers, consistently exceeded sales targets, and developed strong client relationships to drive business growth.Key Responsibilities: • Created customized, persuasive sales proposals aligned with individual customer needs. • Delivered excellent customer service, handling inquiries, complaints, and claims promptly and professionally. • Utilized CRM software to track customer interactions and maintain accurate records of sales activities. • Conducted follow-ups to nurture long-term customer relationships and ensure client satisfaction. • Stayed current with product knowledge and industry trends to provide informed recommendations. • Collaborated with colleagues to share best practices and support broader sales goals. • Trained and mentored new sales representatives, contributing to team success.Key Achievements: • Recognized as a top performer for achieving the highest sales numbers in the office for several months.

Havana, Cuba

As a dedicated Music Sales Representative at EGREM, I provided exceptional customer service, built lasting relationships, and contributed to brand growth in the competitive music retail space.Key Responsibilities:•Advised clients on music selections, showcasing a wide variety of artists and albums tailored to customer preferences.•Processed sales transactions smoothly and accurately, managing cash and handling inventory with precision.•Fostered client loyalty through personalized service and proactive engagement.•Stayed informed on music trends, new releases, and industry shifts to offer up-to-date recommendations.•Represented EGREM at industry events, trade shows, and promotional activities, enhancing brand presence and awareness.•Actively participated in training programs to strengthen product knowledge and refine sales skills.

Information Technology - Network Management, Information Technology

High School Diploma