Daniel Silva Email & Phone Number

San Francisco Bay Area

Head of Client Solutions and Services

San Francisco Bay Area

Currently leading global supply-chain program implementation tied to major corporate acquisition. Responsible for driving plans to operationalize and optimize expanded service delivery strategy for global client portfolio.

Sunnyvale

Provide leadership and oversight to Service Delivery and Key Account Management teams while leading over 30 FTEs and five direct staff of regional operations leaders. Managed and improved service center performance, staffing ratio goals, and financial goals. Involved in planning, organizing, and managing all customer delivery operating activities within.

Responsible for all aspects of the customer account and commercial relationship. Full global responsibility for customer Profit & Loss to meet and exceed annual revenue growth targets. Established scope of work, commercial terms and Service Level Agreements (SLAs) with customers. Analyzed and understood customer strategies and product roadmaps, and.

Responsible for developing and executing the strategic plan for the customer support functions including the scheduling and planning, purchase and procurement of materials, repair operation, budgeting, support systems, and delivery compliance. Developed, implemented and maintained supply chain policies and procedures, developed material schedules, and.

Responsible for engagement and administration activities that supported defective product return, repair, and replacement. Defined, developed, and implemented reverse logistics strategy inclusive of customers and partners. Implemented Product Return and Asset Recovery programs for all storage products. Accountable for outsourcing strategy execution.