Daniel Smiley Email & Phone Number

Orlando, FL, US

• Handle all betting inquiries relating to Sportsbook (Tier 2) and Casino (Tier 3)
• Resolve issues/ inquires via email and chat support
• Provide technical support for desktop and mobile applications
• Notate cases after every user interaction into Salesforce
• Escalate complex problems to higher-level support or management when necessary
• Adhere to regulatory requirements & company policies related to responsible gaming and customer verification

• Posted jobs and sourced for qualified candidates
• Utilized Applicant Tracking System (ATS) to collected and organize information about job applicants
• Prescreened candidates and informed them of all relevant job openings for their skill set
• Scheduled interviews and provided feedback to candidates
• Sent offer letters and assisted Human Resources with onboarding
• Collaborated with management about current and future job openings

Altamonte Springs, Florida, United States

• Interact with AdventHealth employees from all locations across the United States
• Assist employees with Time & Attendance, Payroll, Compensation, Benefits, and Employee Relations Inquiries
• Assist managers with making changes to employee job data
• Remote into employees’ computers to troubleshoot issues
• Escalate difficult system issues to HRIS
• Stay up to date with HR policies related to functional area

Winter Park, FL

• Educated students in the process of securing federal and alternative funding for tuition
• Assisted students and parents in the process of federal and educational loan applications
• Communicated with students and families to assess needs relating to financial aid
• Maintained knowledge of Title IV regulations, institutional policies, enforced college, state, and federal policies
• Utilized programs such as Salesforce, Campus Vue, and Microsoft Office
• Complied with the Family Educational Rights and Privacy Act (FERPA)

Orlando, Florida Area

• Worked with Account Managers to help clients fill new openings within cyber security field
• Sourced for candidates while utilizing Bullhorn, Monster, and LinkedIn Recruiter
• Prescreened potential candidates
• Reviewed and reformatted resumes
• Scheduled candidates’ interviews with clients
• Updated candidates with client feedback

Winter Park, FL

• Collaborated with Account Managers to help clients fill new openings within healthcare field
• Sourced for candidates using Bullhorn, Indeed, CareerBuilder, and ZipRecruiter
• Prescreened potential candidates
• Reviewed and reformatted resumes
• Scheduled and prepared candidates for interviews
• Updated candidates with client feedback