mypbi.com• I am responsible for analyzing and increasing insurance billing revenue for 25 group and single physician Radiology and Pathology practices, totaling 250+ physicians. • Created and analyzed reports from multiple platforms including AS/400, SequelMed, Oracle BI (Business Intelligence), and SAP BI reporting systems to show missing payment opportunities across Medicare, Medicaid and Commercial Insurance billings for the Radiology physicians contracted with the company. • Set up and administration of the Medicare PQRS reporting via GPRO registry for all practices. • Set up and administration of the Medicare MIPS Centers for Medicare and Medicaid Service (CMS) quality reporting system for the company, encompassing 25 Radiology and Pathology practices. Have successfully reported and earned Medicare incentive bonus payments for all practices for the past 4 years.

• Responsible for 45 receivables and reimbursement staff and 3 department managers resulting in over $1 Billion in payments posted in 2015 for 250+ EMS Ambulance service providers. • Oversee Payment Posting and Credit Refunds for regional offices in Columbus, OH, Miami, FL, and Internationally in Kaunas, Lithuania. • Accountable for all Payment Posting relationships. Managed all functions and inquiries relating to the posting of incoming payments, and refund accounts from internal and external clients. • Accountable for monitoring automated payment posting to ensure accurate and timely posting to accounts• Developed strategies for process improvement for increased efficiency, and cost reduction. • Oversight of training efforts to ensure all corporate policies, procedures and federal regulations were being adhered at every level of the organization. • Effectively reduced the total amount of credit reimbursements by 6% in 3 months. • Continually surpassed the company standard of not exceeding a 2-day backlog on manual posted payments. Averaged less than 1.5-day backlog on a continuous basis.

• Responsible for 20 Account Resolution and Patient Research clerks, for 60+ EMS clients in the Midwest United States.• Oversee processing of aging insurance payments, and denied insurance claims, leveraging insurance portals and customer contact strategies with insurance payers and governmental agencies.• Surpassed the company standard of not exceeding 3-day backlog of hard copy patient and insurance correspondence for all clients. Reduced the backlog for all 60 clients to this level, and effectively reduced several clients from a backlog of one-month, to the company standard. • Responsible for incoming payment collection budgets for all clients with an average increase of 2% collection rate for all clients yearly.

• Led all operational strategies; achieving $4 million in sales annually.• Responsible for full P&L.• Supervised a staff of an Assistant Manager, 3 shift supervisors, and a staff of 10-12 sales clerks/cashiers.• Worked closely with senior management on a daily basis to ensure compliance with standards and policies.• Led and facilitated training for staff. • Coordinated staff for set-up of new stores in the District. • Increased store profitability by managing inventory, labor costs, and achieving a less than 2% inventory shrink yearly.• Consistently received the highest scores on the customer surveys based on service and experience at the store.

• Led all operational strategies achieving $1.5 million per year in revenues annually.• Supervised 3 assistant managers, and a staff of 5-7 sales clerks/cashiers.• Led and facilitated training for staff. • Responsible for full P&L.• Surpassed company standard of 4% shrink achieving a less than 3% shrink • Consistently increased store sales monthly; 19 out of 22 months.