Daniel Spencer Email & Phone Number

Houston, Texas, United States

Support 50+ clients in managing their IT and cybersecurity framework. Displayed management capabilities to coordinate direct end-user sales of IT hardware, telephony solutions (VoIP), Microsoft business solutions, and steer IT services under a contractual sales model. Help develop account management/customer success role with success metrics based on customer satisfaction, contract retention, and boosting the share of wallet.𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Achieved optimal levels of personal performance and accomplishment to attain Rockstar Award Top Performer recognition in Managed Services sales for 2021; become #3 sales rep throughout the country during 1st year of tenure. ➥ Focused on results to close $600K+ in IT hardware and professional services.➥ Signed $1.5M+ in total contract value in MRR contracts during 1st-year tenure, including Microsoft Modern Office, backup business continuity/disaster recovery, and security solutions. ➥ Increase Monthly Recurring Revenue (MRR) streams by $25K per month regarding term of contract (usually 36 months) and maintained 97% customer retention rate as Customer Success Manager in 2022. ➥ #1 Customer Success Manager (per KPI results) in 2022, and in first three quarters of 2023

Houston, Texas Area

I oversaw an annual sales budget of $18M for HP print solutions partners. I worked within the resale channel catering to 20 clients (resellers) to expand the market share of HP's portfolio. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Contributed to clients increasing print hardware sales by an average of $200K per annum. ➥ Helped one of the resellers receive an acknowledgment as HP Reseller of the Year – recognized by HP as one of the top performing professionals countrywide. ➥ Exceeded normal standards to orchestrate managed partners' average of 19% growth in 2019.➥ Delivered program growth plans by onboarding 14 new partners in 2017-2018. ➥ Achieved consistently high results to be recognized with the Top Performer Award (MPS Channel) in 2017 & 2018.

Houston, Texas Area

I devised a project management process for a channel-led print services program. I project-managed contract implementation, focusing on internal resource leadership, analysis, and customer satisfaction. I led the design and implementation of new hardware deployments and optimization of existing devices. I exercised emotional intelligence to educate customers on new processes, including order/task management (hardware, service, and toner), inventory control, and invoicing. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Partnered with the Customer Project Team to craft and implement Management of Change to relay process changes to end users. ➥ Helped major restaurant business deploy new devices in 300 locations for over 6 months to streamline business operations.

Houston, Texas Area

I oversaw an annual sales budget of $4M Total Contract Value while allying with the Extended Solution Team to deliver immediate and long-term value to customers. I recruited and coached reseller partners on managed print solution sales giving continuous pipeline reviews to control opportunities. I brought an emphasis on contractual sales to ensure long-term partnerships with clients to deliver services and solutions. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐥𝐚𝐝𝐞𝐬➥ Demonstrated sales excellence by receiving the Top Performer Award: Central Region in 2012 and 2014. ➥ Partnered with the Customer Project Team to craft and implement Management of Change to relay process changes to end users. ➥ Brought total contract revenue value from >$20K per annum to $5M+ per annum within 3 years.

Imaging and Printing Commercial Account Manager (Nov. 2008 - 2012)Imaging and Printing SMB Account Manager (Jan. 2003 - Oct. 2008)Compaq/HP Direct Account Manager (Nov. 2000 - Dec. 2002)

Positions included Technology Sales Consultant, Customer Service Manager and Assistant Store Manager.

Manager of Mile High Comics location which I purchased in 1996.