Daniel Sprouse Email & Phone Number

- Delivered front-line technical support across departments, managing and troubleshooting ITservice requests to ensure efficient operations.- Maintained up-to-date client and vendor records in internal systems, streamlining communicationand enhancing documentation accuracy.- Collaborated with cross-functional teams to resolve technical issues swiftly, contributing to teamproductivity and service level agreement compliance.- Developed strong organizational skills by effectively prioritizing and managing high volumes ofservice requests.

- Processed client policy updates and billing changes with precision, ensuring compliance withregulatory standards.- Coordinated with internal teams to resolve complex cases, strengthening client relationships andsupporting accurate issue resolution.- Documented and verified claims processing, upholding data accuracy and regulatory compliancein a fast-paced insurance setting

Provided customer support and resolved inquiries efficiently, enhancing customer satisfaction andcontributing to store reputation.- Assisted in policy communications and addressed customer needs, building foundational skills inproblem-solving and client interaction