Oversee all IT functions of Phase Zero Design - a full service architecture firm with approximately 50 employees and offices in 3 states & 2 countries. Provide remote & on-site technical support to employees with a wide variety of technical problems including (but not limited to): VOIP phone problems, network difficulties, computer troubleshooting, asset management & deployment, printing issues, software installation & troubleshooting, WiFi setup & support and audio/video equipment installation.

Oversee all IT functions of Phase Zero Design - a full service architecture firm with approximately 50 employees and offices in 3 states & 2 countries. Provide remote & on-site technical support to employees with a wide variety of technical problems including (but not limited to): VOIP phone problems, network difficulties, computer troubleshooting, asset management & deployment, printing issues, software installation & troubleshooting, WiFi setup & support and audio/video equipment installation.

* Providing graphic design, photography & custom toy services for over 25 years!* Producing one-of-a-kind custom toys of all kinds - specializing in modifying, sculpting & painting Funko POP figures.www.facebook.com/DragonflyDesignsCTwww.instagram.com/DragonflyDesignsCT

* Oversee copier, supply & spare part orders for Canon offices located throughout the US* Provide support for the EDI ordering process to Canon USA & Canon Solutions America* Coordinate the RMA process to return damaged or excess items back to the RDC chain* Update the Master parts table within OMD to add items when needed or update part number revisions* Provide support to offices in expediting orders, locating lost or missing shipments and getting orders processed* Coordinate with Canon on product discontinuation and inventory management policies* Track and oversee parts and supply inventories within the BPC organization

* Forecast demand and place purchase orders in Oracle with Japanese & US vendors* Review optimal inventory levels and shipment trends to assure high availability and minimize obsolescence risk* Work with RDCs, A/P & Finance depts. regarding shipment discrepancies and invoicing or receipt problems* Provide email/phone support for field employees regarding inventory & order status* Coordinate with vendors to expedite shipment on backordered parts* Work with internal and OEM engineering depts. regarding part # changes* Provide support in 3rd party sourcing to reduce inventory costs. * Personally accountable for approximately $2 million of inventory in our parts warehouse* Achieved a 99.5% fill rate on my parts for 2011 & 2012* Improved inventory turns each year since I began at this position in 2008.Océ became Canon Solutions America

* Became a state licensed electrical apprentice and performed electrical work as needed* Performed general building repairs* Provided space plans and maintained building blueprints using AutoCAD* Provided support for in-house A/V equipment and computers.Imagistics International became Océ North America

* Operated and maintained 2 large format printers* Produced posters, banners & signage on a variety of different media* Created digital artwork with Adobe Photoshop for print & Web use* Provided on-site and telephone support for clients with PC & Mac computer problems.

* Assembled, loaded, configured and tested Windows NT & SQL based dictation on Intel and Compaq (rack mounted) platforms*Installed & tested PC boards, hard drives, soundcards, modems, etc. as well as providing assistance in resolving in-house computer issues* My responsibilities also included assisting other technicians and also acting as floor manager when group leader is absent. * Provided technical documentation to engineering department * Trained other technicians on new products.

* Responsible for the shipping of Dictaphone products worldwide and receiving parts into stock via the Alliance MRP system* Accurately managed a $1,000,000+ mixed inventory (consigned product with our own)* Created & utilized an Access database to aid in the overall tracking of serial numbers & asset tags* Other responsibilities included: operating a forklift, coordinating pick-ups and deliveries with carriers, reconciling billing and A/P issues, kitting and issuing parts to the assembly floor, interacting with customers & salespeople to trace shipments, assisting on the assembly floor as needed and training warehouse staff.