Primary point of contact for Listed Derivatives & OTC Clearing clients.

• Single point of contact & operational escalation for a subset of priority EMEA clients, implementing procedures and controls related to account opening.• Facilitating new & organic onboards for multiple asset classes, including Fixed Income, Commodities, FX, Exchange Traded Derivatives and OTC clearing through LCH, Eurex & ICE.• Leveraging key client relationships to identify opportunities to streamline the front-to-back operational experience and improve post-trade STP rates.• Close liaison with the Business Unit and functional areas, including: Legal, Credit, KYC and Risk to ensure the set up of accounts and entitlements prior to scheduled launch dates.

• Cross-asset transaction reporting in line with the requirements of multiple regulators, including: FCA, ESMA & CFTC.• Reporting eligible transactions via global trade repositories such as TRAX, DTCC and Unavista, for multiple regulatory requirements across MiFID, ILS, CSA, MAS, DMO, LSE, CME, Dodd Frank and EMIR.• Facilitating control testing with a view to reviewing and enhancing process efficiencies and SLA’s, in adherence with business conduct rules, control functions & compliance guidelines.• Collating and distributing monthly MI, and attending regular regulatory forums with key stakeholders across Trading and Operations.

• Managing key stakeholders within Sales, Trading, Credit, Legal & Operations to resolve post-trade queries for Commercial clients across SME, Mid Markets, Global Corporates and Financial Institutions.• Taking ownership of client complaints and issues in line with a Client First approach, and performing Root Cause Analysis to identify and resolve a diversity of post-trade process efficiencies.• Monitoring live trade blotters & ebusiness trading platforms (Murex / Summit/ Markitslink / 360t / Arena / FXALL) to maintain the highest STP rates across FX/MM & Commodity trading.• Direct client liaison to validate changes to Commercial trading records, plus the investigation and resolution of all business critical issues, including non-receipt, incorrect static and missed settlements.• Provinding MTM Valuations & Audit statements, and processing customer mandates to assist with various ad-hoc queries, such as signatory changes, address changes or SSI amendments.• Chairing stakeholder reviews to resolve operational issues, whilst maintaining relations and upholding competency.

• Primary liaison contact for new-to-bank clients across multiple asset classes, to facilitate crucial pre-trade set ups, including documentation and e-platform mapping.• Reviewing and enhancing Onboarding efficiencies and SLA’s, whilst adhering to business conduct rules, control functions & compliance guidelines.• Agreeing Terms of Business & relevant MiFID classifications with new Legal Entities.

• Undertake extensive KYC & AML investigations to process new client accounts.• Maintain an awareness of firm AML Obligations, in order to process client updates.

• Check Customer Due Diligence (CDD) as an integral Anti Money Laundering (AML) function• Undertake Know Your Customer (KYC) processes to assign MiFID classifications.

• Drafting & deliver trade confirmations within the set Service Level Agreement (SLA).• Covering confirmable trades for products including: FX, MM, Derivatives.