Daniel Stone Email & Phone Number

South Jordan, Utah, United States

• In support of Guidewire PolicyCenter adoption and mastery, I provided support and guidance to agent force while delivering system training and technical support.For continuous improvement in systems and processes, I.
• Joined the Farmers organization 7 years ago as a Service Operations Advocate; moved to virtual role during COVID; exceeded all goals and delivered exceptional customer service.
• Offered subject-matter expertise in change management, detect fixing, and enhancements to tech teams for development of Guidewire software; developed team members’ capabilities through training and coaching.
• Enhanced agent experience by collaboration with training, product, IT and field teams.

Salt Lake County, Utah, United States

Phoenix, AZ

• To ensure seamless service delivery, I streamlined day-to-day operations by collaborating with cross-functional teams and maintaining full compliance with company policies.I assessed clients’ needs and recommended.
• Facilitated recruitment process by interviewing prospective employees in individual/group sessions.
• Recognized as Department Change Champion for Guidewire software rollout and impacting employees across the country.
• Optimized performance output of service advocates in inbound contact center, while evaluating team’s performance and providing constructive feedback.

Phoenix, AZ

• For optimized service operations, I headed improvement initiatives while fostering collaborative and empowering culture as well as providing instructions to new hires.To achieve performance enhancement, I delivered.
• Coordinated training on personal lines insurance products, including auto, home, and umbrella insurance policies, while providing sharing clear/accurate translation of written materials.
• Revised curriculum along with facilitation exercises for future classes, which resulted in increasing new hire’s confidence and speed to proficiency.

Phoenix, Arizona, United States

Peoria, Arizona, United States

• I directed development, management, and delivery of award-winning, 150+ student band program while maintaining liaison with students, parents, administrators, and district employees.To steer program progress, I.
• Developed future leaders by selecting, leading, training, and guiding student leadership team, while delegating tasks to streamline day-to-day activities.
• Served as a High School Teacher for three years, teaching Marching Band, Concert Band, Jazz Band, and Piano and Guitar classes.