Daniel T. Macfarlane Email & Phone Number

Whyteleafe, England, United Kingdom

URL: https://tektonbilling.com/Twitter: @TektonBilling

Epsom, Surrey

• Oversee the day-to-day and monthly billing activities for our mobile, LCR and fixed line clients• To manage, be accountable for and deliver an accurate and timely billing solution• To deliver high quality billing & supplier management information on a timely and accurate basis• Revenue assurance / margin improvement• Be accountable for and manage strong internal controls and processes for all billing activities• To ensure that all regulatory and compliance matters are… Show more • Oversee the day-to-day and monthly billing activities for our mobile, LCR and fixed line clients• To manage, be accountable for and deliver an accurate and timely billing solution• To deliver high quality billing & supplier management information on a timely and accurate basis• Revenue assurance / margin improvement• Be accountable for and manage strong internal controls and processes for all billing activities• To ensure that all regulatory and compliance matters are addressed with regulatory bodies and communicated to Directors, including OFCOM and any others appropriate• Detailed management / involvement in any specific projects that could be required by the business from time to time• Perform Quality Assurance to ensure the accuracy and completeness of customer bills• Identify potential billing related issues and track these through to their resolution• Act as a direct interface for the business to the Billing Function• Liaise with other teams to resolve issues that impact the customer bills• Resolving and responding to customer support queries regarding the end-to-end billing process• Provide leadership, direction and help develop the billing knowledge and relevant skills throughout the admin team• Propose changes to systems and processes which provide direct improvements to operational efficiency and the customer experience• Provide analysis and recommendations to the Directors at monthly board meetings• Update and maintain billing procedure documentIntraLAN: We believe in being easy to do business with.http://www.intralan.co.uk/Twitter: @IntraLAN Show less

London, United Kingdom

Ever looking for ways to bring more value to the customer experience. As Billing Manager my exposure to leading industry suppliers and resources has expanded greatly, and working with a talented group of people only motivates me to be an ever-improving version of myself each day. In context, my responsibilities cover a vast array of multi-business unit solutions offered by the organisation.Direct Response Ltd, operating since 2001, is a small but growing telecommunications company with… Show more Ever looking for ways to bring more value to the customer experience. As Billing Manager my exposure to leading industry suppliers and resources has expanded greatly, and working with a talented group of people only motivates me to be an ever-improving version of myself each day. In context, my responsibilities cover a vast array of multi-business unit solutions offered by the organisation.Direct Response Ltd, operating since 2001, is a small but growing telecommunications company with an impressive 23% growth in 2011 during the financial crisis. With the strategic decision to acquire new companies has led to a burst in new opportunities and rapid expansion in all areas of the business. It is a young company who enjoy what we do and take pride in delivering good service.Direct Response's main target audience being SMEs that benefit from:- Contact Centre services including inbound Call Handling, Out Of Hours, Disaster Recovery (UK-based) and with a recent acquisition expanding into Outbound Call Handling as well.- Telecoms market fully supporting Lines and Calls, Inbound NGN's and ITF's, Broadband and Ethernet, Assured, as well as Hosted IP systems including SIP Trunks and Horizon, and now Mobile billing, on our fantastic aBILLity platform* and Customer INSIGHT Portal.* Winner, Comms National Awards "Best Channel Software Solution"​ 2012.2017: Rebranded as "The Yonder Digital Group"​. Show less

London, United Kingdom

As part of the (Direct Response) family, CiRRuS* is a competitive offering to the Cloud Telephony market leveraging LCR for greater call quality. Believing in the strength of the product on the mobile market, CiRRuS took the bold goal of revolutionizing BYOD (Bring Your Own Device) for cheaper mobile calls, without the need for extra devices, while still presenting a phone number of choice. The award-winning CiRRuS Mobile App** is now available on iPhone and Android devices.* Winner… Show more As part of the (Direct Response) family, CiRRuS* is a competitive offering to the Cloud Telephony market leveraging LCR for greater call quality. Believing in the strength of the product on the mobile market, CiRRuS took the bold goal of revolutionizing BYOD (Bring Your Own Device) for cheaper mobile calls, without the need for extra devices, while still presenting a phone number of choice. The award-winning CiRRuS Mobile App** is now available on iPhone and Android devices.* Winner, Comms Business Awards "Channel Product (Professional Services)"​ 2013.** Winner, Comms National Awards "SME Mobile Solution 2013. Show less

High Wycombe

- Fixed Line (WCLI, IDA/CPS, NGN) and Mobile CDR rating.- WLR2/WLR3 (BT Wholesale and Retail) billing.- Broadband (ADSL2+ and Fibre, MurphX/PlusNet).- SIP and Hosted IP, Systems.- SQL server 2005/2008, MS Offce 2003/2010.

North Acton, London

- Mobile (Direct and MVNO) CDR rating, Broadband, LLU and WLR billing.- ITIL Framework: Service Delivery, Incident, Problem and Change Management.- VMS/AIX platform, Unix, MS Office 2000/2003.