Iain Mackenzie Email & Phone Number

Edinburgh, Scotland, United Kingdom

Working as a Client Services Manager, mostly in a Technical Business Analyst capacity, responsible for analysing and documenting the business / functional requirements in the form of user stories and/or more formal technical specifications. Liaising with local and foreign-based development teams working to either Agile or Waterfall development methodologies, as applicable.Managing client projects in the form of product backlog, generating user stories (and/or more formal specification documents), and then discussing these with development teams and promoting them to sprints.Implementing client onboarding projects as well as bespoke client projects, including several complex provisioning API integration projects for both UK and European telecoms network, as well as third party applications.Identifying, analysing and understanding (including creating Use Case Scenarios) functional and business client requirements and existing business processes. Specifying the required solution and testing schedule. Assisting in project managing the development teams.

I work as a Client Services Manager for Zygo as part of an executive management team and am responsible for requirements gathering, project managing and the development of requirement specifications.In conjunction with a Ukrainian software house, Zygo Technologies are a Billing and Customer Management provider to the Telecommunications and Multi-service industries.While at Zygo I have been responsible for the project management and implementation of a number of system data migrations from client legacy systems into the Zygo billing system. These base migration projects included data discovery and data modelling stages where I was responsible for the mapping out of the legacy system. I was also heavily involved in the configuration, installation and user training stages of these projects.

IBT were a Customer Care and Billing Solution Service Provider to the Telecommunications, E-Commerce, and Utility Industries.During my time at Intasys I worked firstly as a Development Analyst and was responsible for amending the existing - and writing new - code to exact specifications.During the latter time at Intasys I was working as a Senior Development Analyst and moved from programming into the other phases of the Software Life Cycle including tasks such as requirements gathering, design and specification of the required solution and the management of the programming team as they developed the software and then tested and implemented it.My other responsibilities included the maintenance of the Network Interface Software - which connected the billing system to some of the UK cellular network provisioning interfaces - and for the management of a number of base migrations from several external billing systems into and out of the billing system.

Bsc, Computer Science

Activities and Societies: HWU RFC

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