I'm a proficient IT professional, skilled in troubleshooting, PC hardware, software installation, printers, peripherals, and Microsoft Office. My expertise extends to ATM and ATM software systems, with proficiency in Windows 10, Windows 7, Android, and iOS environments.In my current role at BB&T (now Truist), I've been instrumental as a Trainer and part of the Staffing Team: Training Excellence: I've trained over 300 new agents, equipping them with essential skills. Talent Acquisition: I've actively participated in the hiring process, conducting interviews and playing a pivotal role in making hiring decisions. Effective Communication: I maintain open lines of communication with trainees, ensuring their progress and success. Document Creation: I craft and edit training documents, emphasizing clarity for trainee understanding. Cybersecurity Initiatives: As a Cybersecurity Champion, I've enhanced our security posture, focusing on OWASP Security Misconfiguration documentation. Unified Communications: I collaborate closely with the Unified Comms team, ensuring operational excellence. Request Management: My expertise has led to enhanced process efficiency through template creation and approval automation in Request Management.My journey in IT began as a Network Control Support Specialist I at BB&T, where I provided crucial support to end-users, collaborated with cross-functional teams, and played a vital role in process documentation and client support.Beyond my technical skills, I'm known for my passion for teamwork, coaching, training, leadership, communication, organization, and meticulous attention to detail. My dedication to productivity and process improvement has consistently contributed to organizational success.Let's connect and explore opportunities for collaboration.