Daniel Trevino Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Metropolitan Area

• Coordinated over 100 dispatches daily across 6 assigned market to ensure 90%+ delivery metrics • Served as the Point of Contact for all escalations for Client Services Analysts to help ensure resolutions • Provided direct communication and feedback to over 20+ drivers and 7 customer service representatives • Onboarded 35 new clients in 6 markets over various packages and acquired a NPS survey score of 92 • Collaborated with internal teams to help drive clients’ and delivery drivers’ feedback to help with company growth

Austin, Texas

• Coordinate deliveries in over 20 markets using internal software platform by communicating with clients on needs and assigning drivers accordingly to ensure fastest possible service • Serving as a liaison between clients and delivery drivers to help ensure information is well-organized and delivered to proper channels • Collaborating with Sales Teams to help onboard new customers and provide training in Dropoff Software • Ensuring quality assurance by tracking over 50 active orders daily and ensuring they are delivered with the agreed service time

Round Rock, Texas

• Provide troubleshooting for complex software and hardware issues for over 25 clients daily through phone, email, and chat support • Collaborate with peers, team leads, and Senior Engineers to resolve customer issues while maintaining complete ownership of issues from beginning to resolution • Demonstrate case management skills for each customer/case by managing timelines, complexity, and communications while performing at over a 90% survey rating • Document problems, diagnostics, interactions, next steps, and solutions implementation in the CRM tool

San Antonio, Texas

• Participated in developing project plans for 10 clients for social media & website improvements• Assisted in editing and creating social media and blog to help support content team nearing deadlines• Compiled weekly Google Analytics and Social Media analytics for 8 clients for monthly meetings• Identified areas of improvement based off reports and pitched to team strategies to improve analytics

San Antonio, Texas

• Assess and identify potential situations while delivering proactive risk management presentations• Served as Pledge Instructor (Spring 17), VP of Risk Management (Fall 17), & VP Membership (Spring 18)• Designed content and facilitated two groups of a total of 38 students for an internship-like professional development 10-week track focusing on teamwork and professionalism over the course of two semesters