At Gateway Technology I was an IT Support Technician for a small medium business and would support other SMB's on a day to day basis. The majority of my work was done over the phone talking to the customer and remoting onto their PC to solve issues they are experiencing. As well as incoming calls I would also receive emails in the ticketing system where I assign tickets to myself and carry out jobs as well as escalating tickets.* First Line Support* Microsoft Windows Server 2003, 2008, 2011 SBS* Troubleshooting

I was an IT Support Analyst for a small medium business dealing with other SMB’s on a daily occurrence. Most of my work was done over the phone and remote support onto users machines in order to resolve the issue’s they are having. I also went out on site when required to configure new machines, server room patching and help clients with software issues they may be having. As well as the above I ensured our offsite backups were running correctly making sure they run successfully every night.* Management of tickets* Computer rebuilds/repairs* Windows XP, Windows 7 and Windows 8* Microsoft Office 2003, 2007, 2010* Working as an individual and as part of a team

The course lasted 5 months and ran Monday to Friday 9-5. This allowed Zenos graduates to be more prepared for, and progress earlier into, the world of work. During my time at zenos I gained the following academic and globally recognised Industry qualifications: • Advanced Diploma in ICT Systems and Principles for IT Professionals (Level 3) • Advanced Diploma in ICT Professional Competence (Level 3) • CompTIA A+ PC Technician • Microsoft Certified IT Professional • Employability Skills NVQ (Level 2) • Key Skills Literacy & Numeracy (Level 2). These qualifications are governed and accredited by City and Guilds.