Daniel White Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

• Process owner for case essential reviews of pre-contract implementation for groups with under 100 lives; requiring coordination with sales specialists, management and off-shore associates
• Create and provide analysis of reports that allow management to make timely decisions
• Provide quality assurance review of essential documents and data for pre-contract implementation on both small and regional market cases
• Created a defects report for all quality assurance processes that pinpoints the top defects per process and provides individual managers a focus for improvement and training of their associates
• Provide training to fellow analysts on Microsoft Excel and PowerPoint as well as internal systems as required for continuous quality assurance knowledge growth

Kansas City, MO

• Accountable for overall human resource management, including staffing, team building, payroll, entitlements and benefits to 2,500 U.S. personnel
• Provide direction to internal staff of 14 ever-changing administrators
• Provide counsel to external staff of over 50 administrators at 16 sites nationwide
• Responsible for manpower management, staffing modifications to tables of organization, ensuring correct personnel fills and eliminating overages through transfers, reassignments and retraining
• Manage and conduct investigations, congressional inquiries and general complaints
• Review policies and implement programs for administrative staff to maintain compliance and increase efficiency

Buckley AFB, Aurora, CO

• Supervised, mentored and trained a staff of 20 administrators, maintaining morale and performance as the senior administrative advisor to the Squadron Commander
• Managed all human resources reporting requirements for sensitive information for over 400 personnel dispersed throughout Colorado and Wyoming
• Accountable for creation/access/account maintenance for human resources / administrative systems
• Consolidated reporting, which prompted reorganization of human resources / administrative functionality to better suit emerging requirements, resulting in 30% efficiency increase
• Managed and maintained the squadron travel program, including all active duty temporary additional duty and reserve annual training and additional duty operational support.
• Managed the squadron government travel charge card program ensuring compliance with all applicable regulations and administering investigations into misuse.

Kansas City, MO

• Managed creation of Systems Administration/Quality Assurance Branch to comply with DOD and higher headquarters' requirements for systems employed throughout the command
• Created procedures for safeguarding Protected Personal Information
• Managed the creation/verification of electronic auditing for over 1,400 potential mobilization candidates across 6 key administrative systems
• Managed the command’s principle administrative data input software containing 18 reporting units for over 120 end-users with over 500 electronic signatures
• Managed the accounts and permissions for approximately 64,000 customers for the Marine Corps principle online records portal
• Ensured compliance and managed the conduct of internal process reviews as well as spot-checks on quality of output

Kansas City, MO

• Directed daily operations of Customer Service Center with 12 military and civilian agents responding to over 60,000 in-bound requests
• Ensured the proper routing and completion of over 30,000 service transactions resulting in over 150,000 records updates
• Managed the maintenance of 33,000+ external software accounts including 30+ associative groupings based on population consolidation
• Managed conflict-resolution through personal telephone contact for service complaints
• Ensured customer service team received timely training on procedure modifications and software knowledge in the HTML environment

Joliet, IL

Kansas City, MO

Bachelor Of Science - Bs, Social Psychology

Associate Of Science - As, Social Psychology