I am an accomplished Business Operations Manager with a strong background in the Accounting and Legal fields.In over 7 years at Z group Accountants & Solicitors in London, I progressed from Accounts Coordinator to Operations Manager, building great relationships with clients by providing high-end service and introducing advanced software solutions for accounting, CRM and digital ID verification. I also gained hands-on experience in accounts production and financial reporting, all while supporting professional, IT and offshore teams. My contributions to Z group not only significantly enhanced productivity, but also fostered a great culture of innovation and growth.From 2023, I completed a short stint at Glide Workflow as a SaaS Support Engineer to gain greater insights into the software side of the industry. I took pride in interacting with accounting firms of all sizes, sharing knowledge from both a user and industry perspective. I represented Glide along with the fantastic team at major events like Accountex and the Digital Accountancy Show (DAS), showcasing how workflow optimisation can streamline business operations.As of July 2024, I am excited to step back into the fold as the Operations Lead at First Class Accounts, a dynamic London-based firm with an impressive client portfolio in the entertainment industry and beyond. I am keen to use my skills and experience to improve operations and drive growth, ensuring we continue to deliver outstanding service and results for our clients.