Daniel Whitehead Email & Phone Number

Austin, Tx

- Implement the Snow solution in customer environments, both remote and onsite- SAM and ISO 19770 consultancy around our tools- Project leading, implementation, deployment, license and contract import - Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis- Support our customers both in technical and licensing questions- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via WebEx- Snow Software product training- Generation of product demo scripts and scenarios and maintaining demonstration environment(s) - Scoping and delivering implementation projects to customers- Responding to Request for Information/Proposal documents- Staying current on product developments/releases to a level required for demo and implementation- Staying current on competitive analyses and understanding differentiators between Snow and its competitors.- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.

Austin, Texas Area

Austin, Tx

• Implementation of healthcare organizations into a HIE• Coordinate and manage Texas Direct secure messaging for health care professionals• Work to integrate data into Mirth Results, Mirth Mail, Mirth Match and Mirth Connect• Identifies and resolves operational problems using defined processes, expertise and judgment• Provides expertise and customer service support to members, customers, and/or providers• Act as the expert in the capabilities and operation of the HIE and provide consultative services • Coordinate and provide customer service and new and existing HIE clients • Coordinate all system infrastructure, engineering and system configuration efforts in the establishment of HIE services with a new participant• Act as the primary point of contact for HIE participants after the initial implementation of interfaces is complete • Receive and understand feedback for the continual improvement of HIE services• Recommends improvements in the implementation process • Working understanding of the interface between practice management and EMR systems.

Austin, Tx

• Assigned 50+ client accounts. Solely responsible for support of these financial institutions production servers.• Develop and implementing solutions using tools such as SQL and XML.• Troubleshoot complex issues quickly, effectively and to completion.• Creating and maintaining databases (SQL), writing queries and stored procedures, and providing departmental documentation.• Responsible for multiple concurrent troubleshooting projects and quality assurance• Willingly performs other tasks as periodically assigned• Experience with good working knowledge of SQL, XML, HTML• Work with clients to support production servers from a remote location.

(Purchased FundsXpress)• Work with client relationship team to get direction on what resources to add or delete to the client’s online banking configurations. • Maintain customer data to and from production UNIX servers.• Configure client data in SQL tables. • Use Perl scripts to configure hardware. • Troubleshoot batch and real time data to find problems with online banking accounts. • Run reports via SQL for clients.• Update security certificates on remote and local servers.• Rotate on call pager to provide 24/7 support.• Maintain knowledge base of “How to”.• Many other various odds and ends to satisfy the financial institutions.

• Work with client relationship team to get direction on what resources to add or delete to the client’s online banking configurations. • Maintain customer data to and from production UNIX servers.• Configure client data in SQL tables. • Use Perl scripts to configure hardware. • Troubleshoot batch and real time data to find problems with online banking accounts. • Run reports via SQL for clients.• Update security certificates on remote and local servers.• Rotate on call pager to provide 24/7 support.• Maintain knowledge base of “How to”.• Many other various odds and ends to satisfy the financial institutions.

• Trained technicians in class setting and new phone staff. Kept staff up-to-date on new software, technical bulletins and new troubleshooting techniques.• Traveled to perform onsite repair of digital projection systems in various regions of San Antonio, Austin, and Houston.• Lead and maintained the on-site service of the entire continental United States, and kept the turn around time under the goal allotted by management. • I Was the single service contact point for deployed equipment for the US military • Created extended warranty packages for 3M clients that generates, on average, $175K per year.• Developed technical bulletins and field notes that were sent to technicians in the service field. Coordinated installation of new machines for the 3M digital projection systems.• Assisted dealer technicians and 3M technicians with troubleshooting and fixing internal components on 3M Projection systems, both LCD and DLP.• Supported sales representatives, dealers, and end-users with compatibility issues on various brands of PC’s, Mac’s and visual components.• Troubleshoot operating systems, video and audio problems with Win 3.1, 95, 98, NT, 2000, XP, and ME, along with Mac, “Power books” and “G “series computers.• Maintained, using Remedy and Excel, spreadsheets on broken 3M devices and created Power Point presentations to present to upper management.• Reviewed and graded 3M field technicians on their knowledge with fixing 3M Visual Systems products.• Deployed and made final decision with field technician’s assistance to fix or replace units at client locations. • Lead team that arranged and set up returns and repairs on our multimedia units.• Worked with escalated cases, including irate phone calls and provided 24 hr on call support.• Assisted sales representatives and dealers with sales support, recommendations and demos for potential customers.

Bis, Business Information Systems

Associates In Business, Business

Computer And Information Sciences And Support Services

General Studies