Daniel Whitehead Email & Phone Number

Austin, TX

- Implement the Snow solution in customer environments, both remote and onsite- SAM and ISO 19770 consultancy around our tools- Project leading, implementation, deployment, license and contract import - Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis- Support our customers both in technical and.

Austin, Texas Area

Austin, TX

• Implementation of healthcare organizations into a HIE
• Coordinate and manage Texas Direct secure messaging for health care professionals
• Work to integrate data into Mirth Results, Mirth Mail, Mirth Match and Mirth Connect
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Provides expertise and customer service support to members, customers, and/or providers
• Act as the expert in the capabilities and operation of the HIE and provide consultative services

Austin, TX

• Assigned 50+ client accounts. Solely responsible for support of these financial institutions production servers.
• Develop and implementing solutions using tools such as SQL and XML.
• Troubleshoot complex issues quickly, effectively and to completion.
• Creating and maintaining databases (SQL), writing queries and stored procedures, and providing departmental documentation.
• Responsible for multiple concurrent troubleshooting projects and quality assurance
• Willingly performs other tasks as periodically assigned

• (Purchased FundsXpress)
• Work with client relationship team to get direction on what resources to add or delete to the client’s online banking configurations.
• Maintain customer data to and from production UNIX servers.
• Configure client data in SQL tables.
• Use Perl scripts to configure hardware.
• Troubleshoot batch and real time data to find problems with online banking accounts.

• Work with client relationship team to get direction on what resources to add or delete to the client’s online banking configurations.
• Maintain customer data to and from production UNIX servers.
• Configure client data in SQL tables.
• Use Perl scripts to configure hardware.
• Troubleshoot batch and real time data to find problems with online banking accounts.
• Run reports via SQL for clients.

• Trained technicians in class setting and new phone staff. Kept staff up-to-date on new software, technical bulletins and new troubleshooting techniques.
• Traveled to perform onsite repair of digital projection systems in various regions of San Antonio, Austin, and Houston.
• Lead and maintained the on-site service of the entire continental United States, and kept the turn around time under the goal allotted by management.
• I Was the single service contact point for deployed equipment for the US military
• Created extended warranty packages for 3M clients that generates, on average, $175K per year.
• Developed technical bulletins and field notes that were sent to technicians in the service field. Coordinated installation of new machines for the 3M digital projection systems.

Bis, Business Information Systems

Associates In Business, Business

Computer And Information Sciences And Support Services

General Studies