Lori Kerrigan Email & Phone Number

As a Senior Customer Success Manager, I work with global enterprise customers to provide strategic guidance and create long-term value. I focus on aligning with customer objectives, ensuring our approach supports their vision and delivers impactful outcomes. I advocate for the customer’s voice by integrating their feedback into our processes for consistent, value-driven results. To boost customer satisfaction and loyalty, I collaborate with cross-functional teams, analyze adoption metrics, track KPIs, and implement risk mitigation strategies. Committed to teamwork, I aim to make a positive impact and contribute to sustainable growth, helping customers achieve their immediate goals and long-term success.

Listed skills include Digital Marketing, Online Advertising, Social Media Marketing, Advertising, and 27 others.

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  Senior Customer Success Manager --- Formerly Snow Software

  Flexera

  Jan 2022 - Present - Austin, Texas Metropolitan Area

  - Strategic Advisor dedicated to an Enterprise book of business (Global relationships)- Responsible for building partnerships and providing long-term value as dictated by the customer’s strategic initiatives leveraging success plans and customer journey playbooks. (GainSight)- Act as cross functional internal team member, and advocate to internalize the voice of the customer to ensure a consistent and strong customer message is embedded in Snow’s processes.- Creatively analyze and drive adoption metrics and usage to enable TTV (time to value).- Drive detailed scorecard measurements and NPS statistics.- Monitor and achieve company KPIs, renewals (ARR), monthly usage and mitigation of risk.- Identify customer advocates to act as marketing partners through case studies, speaking opportunities, and future references.