▪ Launched telehealth platform for 7,000+ patients with musculoskeletal injuries by owning the implementation across 8 hospitals and 30+ physiotherapy centers. Ensured success by optimizing operations and solving user pain points.▪ Spearheaded development of MVP for remote speech therapy module, from defining requirements with two hospitals to testing the prototype with therapists and patients, resulting in a potential ~10% revenue increase in future B2B contracts.▪ Led Voice of Customer (VoC) program through conducting periodic stakeholder interviews, analyzing in-product surveys; used outputs to manage feature prioritization with CTO and supervise key features in Figma for 10+ software releases.▪ Co-designed new packaging for a joint analysis system with a design firm, resulting in ~20% faster and ~10% cheaper assembly of units.▪ Reduced actions for B2C user support by ~50% through the creation of automated onboarding email workflows within Hubspot’s Customer Relationship Management (CRM) software.

▪ Prepared telehealth platform and its IoT accessory for market launch by collaborating with design firms under CTO, as well as creating concept and initial UI/UX design for desirable features identified from user feedback.▪ Led development of sensor-based strength analysis module for joint analysis system by guiding a developer and a designer to adapt UI and manual and coordinating with clinical partners and providers; achieved ~25% revenue increase per unit sold.▪ Managed coordination with clinical trial sites and investigators to ensure the timely validation of the telehealth platform and publish 3 journal papers. Provided aid to the data analysis of clinical trial outcomes.▪ Owned onboarding and follow-up of an average of 10 new clients per year of the joint analysis system.

▪ Secured partnership between a hospital and the company by successfully leading a pilot study on gait analysis of knee osteoarthritis patients. Included subject recruitment, data acquisition, and data analysis with Python.▪ Expanded capabilities of joint analysis system by working with two developers on the integration of 3 missing measurement protocols identified in a competitive audit and conducting Quality Assurance of the software update.