Bank Csr
Current•Represents the bank to customers in a courteous and professional manner. Provides prompt, efficient and accurate service in promoting, selling and cross-selling bank products and processing teller transactions. •Assists customers with financial needs by regularly promoting, describing, selling and cross-selling such bank services as installment loans, retirement accounts, certificate accounts, checking and savings accounts, safe deposit boxes, ATM, Online Banking, and automatic payments and withdrawals. Effectively answers inquiries regarding banking products, services, and other matters. •Identifies and pursues opportunities to promote, describe, sell, and cross-sell the bank’s products and services. Directs customers to and assists customers with other departments for specialized services. •Opens a variety of new checking and savings, certificate, and IRA accounts, and determines customers’ needs. Explains various account and ownership options, providing the counseling necessary to meet the stated needs, and obtaining the required information. Prepares all documents and paper work, assists customer with signing documents necessary to complete transactions. •Processes a variety of complex account transactions. Receives cash and negotiable instruments for deposit, inspects and verifies negotiable instruments, verifies cash amounts received, accepts withdrawal authorizations, verifies signatures, investigates account holds, and obtains necessary authorizations. Explains penalty interest, ensures accuracy of cash amounts paid out, prepares checks or money orders, etc. •Stays advised of new developments in bank products and services. Is knowledgeable about bank products and services currently available. •Handles a variety of administrative tasks , promotes security awareness, fraud prevention and audit procedures and other administrative responsibilities as assigned by management.