• Determine and define project scope and objectives• Develop detailed project plans to guide clients and project teams. Monitor project performance to ensure timely delivery• Ensure client is kept abreast of status updates and upcoming activities through weekly client catch-ups• Measure project performance to identify areas for improvement• Work effectively with relevant stakeholders for efficient project implementation• Coordinate with partners and suppliers as needed• Implementing surveys on Qualtrics which includes:– Building the surveys once content received from client– Importing and managing the translations– Importing participants and creating the reporting hierarchy– Launching surveys and managing client queries during the live survey window (typically to the client core team only)– Programming results dashboards and managing translations where applicable– Setting up dashboard user roles and permissions– Launching dashboard roll-out and responding to post-reporting client queries• Deliver client training where necessary at various key stages of the project (e.g. hierarchy, translations, trend mapping and dashboard enablement)

• Sales enquiries: respond, manage and track all sales enquiries, book in site visits, complete and send quotations.• Job scheduling: book in confirmed jobs with engineers and customers/tenants, keep customers up to date on work progress, resolve any issues and book in follow up appointments as needed ensuring excellent customer service. Support planning on larger jobs, liaise with building control, architects, structural engineers and suppliers. • Finance: manage all finances including all customer invoicing, monthly book-keeping, contactor payments and support the accountant with financial information for quarterly VAT and corporate tax returns. Complete HMRC payments. • Marketing: manage and update the company website. Update checkatrade profile page, send and track customer feedback reviews. Seek avenues for new business and enquiries. • Strategy/planning: analyse and improve organisational processes. Forecast requirements, set targets and monitor expenditure.

Senior Account Manager Responsibilities:• manage multiple employee engagement programmes on behalf of clients within budget and timescales• run client project set up meetings to establish detailed requirements. Create project plan with projects milestones and run weekly check-in calls. • advise on pre and post survey communications, co-ordinate posters and infographics with designers and create video graphics using VIMEO• upload surveys onto Qualtrics software, manage testing and approval process, management of translation work for international surveys, survey distribution, data collection and respondent help desk support • production and delivery of analysis reports, online reporting dashboards (including client training) and complete insight presentation statistics• attend sales meetings with business development manager and consultants where required• liaise with clients on our product and service portfolio to seek cross selling opportunities Management Responsibilities:• manage a small team, allocating projects and managing performance • recruiting new members of staff and completing on boarding induction • run team internal weekly and monthly meetings • ensure excellent customer service levels are maintained through the co-ordination of feedback forms

My main responsibility was supporting the Sales & Marketing Director with all adminstrative support.I additionally managed a range of key projects and events.

Support three Senior International Consultants within the Performance Management Practise area team. Recording, tracking and updating consultant’s proposals and sales within internal databases and spreadsheets. Accepted proposals were then created into projects and communicated to production team & studies go into field.All general administrative support to team including the co-ordination of promotional advertisements.