• Act as the main point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management and customer relationship development.• Provide strategic advisory services and support to maximize customers’ return on investment in their Autodesk AEC solutions, utilizing my combination of industry knowledge, business strategy expertise, product knowledge, and account management experience.• Lead and own various post-sales activities for Autodesk’s top customers through relationship-building, product knowledge, planning, and execution of the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions.• Collaborate with internal teams to provide the customer's voice and provide feedback on how to better serve our customers.• Identify recommendations and build compelling reports and insights, becoming a trusted advisor to the customer.• Develop and maintain close relationships with key management sponsors within a select group of named accounts, from key users to CXO. • Expanding solution adoption and recommending best-practices to optimize workflows.• Tracking account health to identify potential risk and working proactively to mitigate it.

• Promoted to Sr CSM within 1.5 yrs in CSM role.• Successfully manages a Global Enterprise territory (companies exceeding $100B in annual revenue) with a contract value of $5.1 Million made up of various Gartner products and services for industries including Aerospace and Defense, Manufacturing, Retail, Pharmaceuticals, Financial services, etc.• Responsible for the overall post-sale account management, customer success management, and retention of top strategic accounts.• Owns the customer journey by identifying process improvements to ensure a positive customer experience.• Provides strategic advisory services to maximize our customers' ROI by uncovering and aligning with their KPI’s as well as educating them on additional services that Gartner can provide.• Responsible for learning and staying updated on industry trends across for all technology domains.• Responsible for identifying and tracking overall value tied back to Gartner services and products in the form of quantifiable and qualitative value statements.• Collaborates with sales, product, research, and other internal partners to create accounts' success plans.• Responsible for monthly engagement, leading monthly strategy sessions with clients as well as coordinating workshops and analyst briefings.• Ensures renewal of existing client services and uncovers additional growth opportunities (average of 10-20% growth in each dedicated account.)• Product knowledge for all top and mid-tier Gartner products and services for end user and high-tech technical areas.• Co- Leader of the Global CSM Culture Committee and part of the mentor group for CSO.

Responsible for strategically aligning Gartner resources to existing C-Level executives to drive value and ROI. I work to build long standing relationships with clients through a detailed understanding of their individual priorities in relation to the overall mission of the organization as a whole. I collaborate with Sales and multiple internal partners to retain and renew clients within many different industries including Aerospace and Defense, Pharmaceuticals, Retail, Manufacturing as well as High Tech providers in the PaaS, IaaS, DBaaS, SaaS.

• Responsible for individual retention for a binder of $4.6 Million in contract renewals.• Strategically aligned to clients within Global Enterprises accounts for mid-level products.• Partners with sales and other Gartner team-members to ensure world class client satisfaction, retention, and growth.• Focuses on understanding the client's mission critical IT/Digital initiatives, along with business KPI’s, to help align them to Gartner resources and research to ensure their success.• Actively participates in quarterly account review meetings to highlight client retainment risk to sales leadership.• Partners with sales to identify additional sales opportunity resulting in $63,094 in Net Contract Value Increase.• Product knowledge for mid-tier Gartner products and services for end user technical areas.• Responsible for bi-monthly engagement and hosting review and plan strategy sessions with clients.• Responsible for identifying and tracking overall value tied back to Gartner services and products in the form of quantifiable and qualitative value statements.

Research Content Specialists are responsible to have an expert level of understanding in specific research areas and stay up-to-date on all past, present and future research topics and goals in order to better serve our clients; Perform research fulfillment to clients by utilizing CRM and database systems.A key component of success in this position is to build and maintain strong relationships with Analysts, Sales, Client Partner Group and Vendor/Analyst Relations community to increase effectiveness in the role. I collaborated with internal business partners such as Sales and Research Analyst community to better understand client/prospect/vendor needs.Research knowledge within top tech domains including CRM, Cloud platforms, Artificial Intelligence and Machine Learning, Robotic Process Automation (RPA), Edge Computing, Virtual Reality and Augmented Reality ,Internet of Things (IoT), 5G, Cyber Security, etc.Mentored and trained new hire/existing associates - IT Research content, process best practices, effective communication.Pilot/test new technology and technology updates.Goals aligned to improving productivity, building positive relationship with sales, handling escalations appropriately, problem solving and aligning to Gartner's business objectives.

Promoted from account coordinator to Jr. AE within 1.25 yrs.As a Jr. Account Executive , I help manage a few of the agency’s largest accounts, serving as a liaison between Account Executives, Creative Team, Clients, Individual Brand Compliance, and Media Outlets and outsourced vendors. I work with multiple departments to offer integrated project experience in television, radio, newspapers, magazines and digital media. Adept in pitching new accounts, discerning project requirements and communicating client needs to creative teams. I help build executive-level relationships and manage the daily work flow of concurrent projects to ensure deliverables are completed on time, on budget and on strategy.I help mentor new hires and trainees by providing them with best practices, updates agency processes and guiding them through tough client service situations.

As Account Coordinator I assist the Account Management team. I communicate with the entire Moore and Scarry team (creative, media, account service, art, production, marketing and public relations) on clients' behalf and in the agency's interest.Job Duties: -Maintain accurate budgets and accruals and track and manage monthly budgets for multiple client accounts -Reconcile each individual account for monthly billing-Complete insertion orders-Obtain media estimates-Submit to compliance review and receive approval-Interact with clients, multiple departments, and team members-Direct mail, TV production, Radio production, Traffic-Microsites, Landing Pages, Web Banners-Monthly creative planning-Other tasks may include coordinating event logistics, other media outreach activities, developing data bases, coordinating mailings and assembling press packets, training kits or other materials.

Leading and supporting the staff around me to provide quality service to match the quality food. Assisting managers by completing training tasks such as training classes, event planning, as well as event coordinating.

Worked closely with Carrabba's Executive teams merging operations and marketing. In the operations department- I started a carryout packaging project to improve overall experience through carryout service. In the Marketing department- I worked with a Univision and MMB, their production agency, to help with their Spanish commercials. I helped manage two national commercials with translation, proofing and making sure they were trafficked out in a timely manner. Both commercials aired nationally on Univision and Telemundo.