As an important member of the sales team, my duties are imperative in achieving projected sales targets. Four major areas that contribute to this are reporting, order satisfaction, coordination, and sales team support. Through sales support I assist our representatives in focusing their time on increased productivity by offering a variety of services. I correspond with different ISO groups to obtain a portfolio of offers. Once offers are received they are submitted to the sales agent, wherein… Show more As an important member of the sales team, my duties are imperative in achieving projected sales targets. Four major areas that contribute to this are reporting, order satisfaction, coordination, and sales team support. Through sales support I assist our representatives in focusing their time on increased productivity by offering a variety of services. I correspond with different ISO groups to obtain a portfolio of offers. Once offers are received they are submitted to the sales agent, wherein the best offer is pitched to the merchant to ensure optimum customer satisfaction. As coordinator, I am the direct line of contact between our sales representatives and our ISO groups. If a merchant would like terms of offers to be reviewed or edited, it is up to me to communicate those requests to the various funding companies. Requesting contracts, sending signed contracts as well as completing requirements throughout the funding process are all communicated through me. In regards to order satisfaction, it is my duty to contribute to customer satisfaction by ensuring the accuracy and timely processing of deals. All of the information in regards to deals such as offer amounts, terms, declines, and funding companies are input into the company's portal to ensure that up to date information is available; this is to guarantee deadlines are delivered to client's as promised. Coordination is, perhaps, the most important of areas that this job entails. Collaboration among different departments is the integral part of all daily activities. I work with the marketing department in order to funnel leads through Velocify and distribute them among all sales representatives. When processing deals, I must work with the respective funding company's underwriting department to facilitate a steady stream from preliminary underwriting to funding. The final area of responsibility is reporting. I maintain sales records as a basis for reports to the senior management team using Excel and Access. Show less

Collected payments on past due merchants and organized list according to severity of delinquency.Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Utilized computer software, Clear to handle skip tracing in order to locate past due merchants. Handled high call volumes using Five9. Informed clients of overdue accounts and amount currently owed and reviewed terms of sale or loan documents.Ensure all customer information is… Show more Collected payments on past due merchants and organized list according to severity of delinquency.Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases. Utilized computer software, Clear to handle skip tracing in order to locate past due merchants. Handled high call volumes using Five9. Informed clients of overdue accounts and amount currently owed and reviewed terms of sale or loan documents.Ensure all customer information is correct, including phone numbers and addresses. Set up repayment plans and new terms of sale.Initiate repossession proceedings or hand over account to law practice that specializes in debt collection. Followed federal and state laws dealing with debt collection.Resolve customer complaints via phone, email, mail, or social media.Used telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling including updating account information. Took payment information and other pertinent information such as addresses and phone numbers. Answer questions about terms of cash advance. Utilized computer technology, Five9, to handle high call volumes. Worked with customer service manager to ensure proper customer service is being delivered. Handled changes in policies or renewals. Show less

Assisted customers in coordinating appointment times with mobile loan agents in the area in order to complete the title loan process. Pre-qualified applicants using LexisNexis Risk assessments; this balanced the need for loan-volume growth with the equally important necessity of pristineunderwriting quality to minimize risk. Worked with agents in the entire state of Florida, Ohio, Texas and California.

Reviewed applications for insurance, analyzed risks and decided whether the company will offer coverage. Used Adobe to generate contracts for approved loan applicants. Experienced in generating contracts for the states of Florida, Ohio, Texas, and California.

Miami Market Research is a facility that hosts a variety of studies particularly specializing in the qualitative aspect of the field of market research. As a hostess, I hold a series of responsibilities in order to certify that each study runs smoothly. Prior to the scheduled date for a study, I am responsible for setting up the room and audio/visual equipment as per clients requests. For example, I can set up the interview room in a group setting, interview setting, living room style, or trial… Show more Miami Market Research is a facility that hosts a variety of studies particularly specializing in the qualitative aspect of the field of market research. As a hostess, I hold a series of responsibilities in order to certify that each study runs smoothly. Prior to the scheduled date for a study, I am responsible for setting up the room and audio/visual equipment as per clients requests. For example, I can set up the interview room in a group setting, interview setting, living room style, or trial style. In regards to the audio and visual equipment, I am in charge of manually coordinating translation equipment, digital audio settings, as well as video settings. In our facility we also work with Active Group and Focus Vision. On the day that either a focus group, interview, or mock trial is run I am responsible for re-screening all the respondents that will potentially be participating. After the respondents have been re-screened, I am to inform the moderator and make recommendations as to who I see would be the most beneficial respondents that should participate. Finally, I am a key holder in charge of paying each respondent when the study has been completed. On days that I am not running a study, I also have another variety of responsibilities. Using Microsoft Excel, I create profile grids for particular screeners that will be used to update the clients on the recruiting process. Also, once studies have been completed, I use Microsoft Access to tag the participants in our database to the particular jobs/studies they have participated in. When we receive new participants who are registering with us, it is my responsibility to input them into our database. Show less

When I was working at Diane von Furstenberg I learned a lot about consumer behavior from a "hands on" approach. My main job was to sell the clothing but it encompassed much more than that. In DVF, we provided a service to our customers that we prided ourselves on. Over time, we developed relationships with our clients. For example, I would notify my clients when new shipment arrived to our store and used their style, body type, and past purchases as way to tailor their shopping experience most… Show more When I was working at Diane von Furstenberg I learned a lot about consumer behavior from a "hands on" approach. My main job was to sell the clothing but it encompassed much more than that. In DVF, we provided a service to our customers that we prided ourselves on. Over time, we developed relationships with our clients. For example, I would notify my clients when new shipment arrived to our store and used their style, body type, and past purchases as way to tailor their shopping experience most beneficial to them. I was also one of the key-holders of the store, made deposits, and counted the register. In addition, some back-end responsibilities were required in order to make sure the store ran smoothly. When a new shipment came, we tagged the product and added it to the inventory. Twice a year we also were required to participate in a full inventory count of the merchandise in our store. In order to keep our store looking its best, I also was responsible for the merchandising of the products. Selling the clothing and accessories was a main component of our duty. In our store, we also took care of online orders as well as orders placed via telephone to clients around the US and international ones as well. Working with DVF was a very rewarding experience. I learned a lot about myself and about how consumers behave in a retail setting. Show less