Creating and building a company providing professional training, both face-to-face and online, as well as video content to SME and large enterprises. • Developing marketing and sales strategies. • Managing new and existing accounts.• Meeting with and selling to senior management and managing ongoing professional relationships.• Conducting training-needs analyses before designing and delivering bespoke hybrid online and face-to-face training.• Filming and editing video… Show more Creating and building a company providing professional training, both face-to-face and online, as well as video content to SME and large enterprises. • Developing marketing and sales strategies. • Managing new and existing accounts.• Meeting with and selling to senior management and managing ongoing professional relationships.• Conducting training-needs analyses before designing and delivering bespoke hybrid online and face-to-face training.• Filming and editing video content for use in marketing and training. Show less

Creating and delivering online and face-to-face training and video content across the UK and Ireland for internal staff, external partners and customers. Pitching new products to retail partners’ senior management and buyers, managing relationships between internal and external stakeholders, managing negotiations in addition to identifying and filling knowledge and skill gaps.• Planned, created and delivered large-scale annual face-to-face training tours across the UK and… Show more Creating and delivering online and face-to-face training and video content across the UK and Ireland for internal staff, external partners and customers. Pitching new products to retail partners’ senior management and buyers, managing relationships between internal and external stakeholders, managing negotiations in addition to identifying and filling knowledge and skill gaps.• Planned, created and delivered large-scale annual face-to-face training tours across the UK and Ireland.• Managed annual budgetary process for training.• Created virtual sales assistant by scripting, filming, presenting and editing customer-facing videos used on bespoke, interactive displays in every Costco store in the UK. • Enabled a hybrid training approach by creating face-to-face sales training and adapting it into an online module and livestream programme.• Continued to develop sales process and training programme, rolling it out across much of Europe.• Recipient of three industry awards for training creation and delivery (IER 2021, 2022 and 2023).• Consistently greater than 97% feedback score from delegates and external companies for creation and delivery. Show less

Responsible for leading a team of five Area Sales Managers and their in-store Sales Specialists across the South, South West and Wales with an annual turnover in excess of £27m. • Managing regional and national accounts.• Awarded Regional Sales Manager of the Year.• Delivered sales training to Regional Sales Managers, Area Sales Managers and in-store Sales Specialists across the UK and Europe.• Designed an entirely new sales process for store and field-based staff to follow,… Show more Responsible for leading a team of five Area Sales Managers and their in-store Sales Specialists across the South, South West and Wales with an annual turnover in excess of £27m. • Managing regional and national accounts.• Awarded Regional Sales Manager of the Year.• Delivered sales training to Regional Sales Managers, Area Sales Managers and in-store Sales Specialists across the UK and Europe.• Designed an entirely new sales process for store and field-based staff to follow, as well as a training programme and online modules.• Travelled to Greece to advise Country Head and Field Sales Staff on how to achieve excellent in-store execution, as well as relationship building and development of shared goals with key retail partners. Show less

Responsible for driving sales across the South West, training and managing salespeople in stores to exceed their targets.• Through careful recruitment and sales training, combined with a thorough understanding and application of sales data, successfully turned an underperforming area into one that consistently achieved the top position in the UK.• Covered for Regional Sales Manager during periods of annual leave.• Supported wider team at annual Trade Shows and in planning other… Show more Responsible for driving sales across the South West, training and managing salespeople in stores to exceed their targets.• Through careful recruitment and sales training, combined with a thorough understanding and application of sales data, successfully turned an underperforming area into one that consistently achieved the top position in the UK.• Covered for Regional Sales Manager during periods of annual leave.• Supported wider team at annual Trade Shows and in planning other types of training.• Worked closely with a challenging Store Director to ensure full support, leading to the store becoming one of the UK's most successful stores. Show less

Responsible for creating and delivering sales training throughout the UK and Ireland. Training and measuring 126 store-based salespeople, as well as District Sales Trainers and District Sales Managers conducted through various means, such as face-to-face classroom-style training, one-to-one coaching, printed materials and online training.• Delivered an intensive national induction programme to ensure salespeople are fully prepared on arrival into store.• Trained key senior members… Show more Responsible for creating and delivering sales training throughout the UK and Ireland. Training and measuring 126 store-based salespeople, as well as District Sales Trainers and District Sales Managers conducted through various means, such as face-to-face classroom-style training, one-to-one coaching, printed materials and online training.• Delivered an intensive national induction programme to ensure salespeople are fully prepared on arrival into store.• Trained key senior members of head office staff on how to sell at a shop floor level in order to introduce a ‘back-to-the-floor’ initiative.• Implemented a new way of working to improve District Sales Managers’ structured conversations with indirect partners to secure extra store-level support, thus increasing sales.• Co-designed and led introduction of major staff restructures. Show less

Designed and delivered customer service and IT systems training to staff across two sites.Implemented a number of measures intended to reduce excessive company overheads.Restructured the company procedure for recording ways of working, resulting in successful, faster completion of the NHS Quality Outcomes Framework.

I designed and implemented new training for a number of international blue chip organisations such as Tesco and Santander on subjects ranging from financial to sales, customer service and technology. It was my responsibility to ensure that the staff, who were often coming from outside their industry, left their academy training with the skills needed to excel in their new field and were able to exceed externally-set KPIs. I also worked with existing material to improve it and ensure that it met… Show more I designed and implemented new training for a number of international blue chip organisations such as Tesco and Santander on subjects ranging from financial to sales, customer service and technology. It was my responsibility to ensure that the staff, who were often coming from outside their industry, left their academy training with the skills needed to excel in their new field and were able to exceed externally-set KPIs. I also worked with existing material to improve it and ensure that it met clients’ branding requirements. Show less

Designing and implementing training for T-Mobile UK’s indirect estate. Liaising with face-to-face trainers, online content designers, Managing Directors and staff within non-direct sales channels in order to identify and fulfil training needs and exceed national sales targets.

Responsible for the day-to-day running of the busiest department within the store, managing 32 members of staff and implementing plans to increase sales during a challenging period.