Front Desk
Current- Greet and welcome patients with a positive and friendly attitude.- Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.- Schedule and confirm patient appointments, ensuring efficient use of appointment slots.- Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.- Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.- Maintain a neat and organized front desk area.- Coordinate with medical staff to ensure a smooth patient flow.- Handle sensitive patient information confidentially.- Assist with administrative tasks as needed, including generating reports for marketing or patient communication.- Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.- Time management skills.- Cleanliness and adherence to protocols.- Attention to detail.- Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.
