As a After-sales operational at TravelMate Intercâmbio, I support and assist clients with their travel plans and needs before, during, and after their trips. With an MBA in Business Management and a bachelor's degree in Tourism, I have more than 14 years of experience in the travel and tourism sector. My core competencies include customer service, sales, and post-sales, as well as administrative and secretarial tasks. I am responsible for managing contracts and invoices, promoting and marketing travel products, and ensuring customer satisfaction and loyalty. I work with a dynamic and multicultural team, and I am always eager to learn and adapt to new situations and challenges. My mission is to deliver high-quality and personalized travel experiences that meet the needs and expectations of each customer.