- Handled high priority cases involving Datadog's larger customers.- Mentored and held investigative office hours for other technical support engineers.- Led specialized office hours for troubleshooting web application and authentication issues.- Created internal documentation for educational purposes and troubleshooting workflows.- Mentored and enabled the web application and authentication solutions team.

- Provided technical support to Datadog platform users via ticketing system, troubleshooting screen share sessions, and live chat.- Collaborated with solutions, product, and engineering teams to create custom solutions based a user's use case when using Datadog.- Demonstrated the Datadog platform to prospective customers while fielding any questions they may have in tailored demos.

FloriographyReact and Redux based social media environment that allows users to make bouquets based on the language of flowers.+ Created a Rails API backend and seeded 100+ instances to associate flowers with their meanings and tones.+ Generated bouquets by connecting to Florigraphy’s API and Watson Tone Analyzer API and email them using ActionMailer.+ Utilized Redux to manage the interactivity of React components and their designated event listeners.+ Conceptualized a social media atmosphere including stylized posts, hover events, animations, and pop up modals using CSS and Sass.La BodegaA React commerce application built to simulate a bodega shopping experience.+ Constructed a Rails API backend that checked user requests for authorization using JavaScript Web Tokens. + Applied React state and local storage to persist a user’s cart, items, and available balance. + Redirected unauthorized users to a login route by creating a higher order component. + Structured CSS stylesheets using Sass and displayed store items using React Semantics. The Graveyard An interactive forum platform used to create, find, and read scary stories. + Developed a Rails API backend used to interact with a JavaScript frontend. + Applied Object Oriented JS to handle asynchronous requests whenever a user interacted with a story. + Increased user engagement through event listeners and pop-up modals. + Designed a graveyard theme along with two experience modes using CSS, Bootstrap, Photoshop, and Anime.js.

- Fostered positive character development from youth through guided homework help in Math, English, Science, and History.- Provided a welcoming environment for class of 24 for four hour shifts Monday - Friday.- Wrote and directed skit about Rosa Parks and taught cultural significance throughout Black History Month. - Communicated with specialists to deliver daily enrichment activities (i.e. music, leadership, chess, and P.E).

- Maintained a sense of urgency in order to go above and beyond customer expectation.- Worked 9 hour shifts 2-3 times a week to meet daily and monthly target goals.- Replenished and tidied the merchandise to ensure customer loyalty. - Greeted and engaged with customers in a friendly manner.- Followed color scheme and codes to create aesthetically pleasing presentations for customers.

- Helped to digitize paperwork for an audit. - Translate written paperwork from Spanish to English with customer.- Consulted and educated customer on how to use computer technology. - Worked 8 hour sessions at least twice a month (total of 5 sessions).

- Communicated with 4 other co-counselor to look after 30 girls ages 6-8.- Stayed on tentative schedule 5 days a week - Involved in looking after transportation of children to and from camp site to locations across Manhattan.