• Orchestrated the launch of the Privacy Center portal, delivering the product on time and ensuring 100%compliance with the California Consumer Privacy Act (CCPA) regulations.• Owned the product roadmap and feature deadlines while maintaining alignment with stakeholders’ vision.• Utilized Rally to create and accept detailed features and user stories with functional acceptancecriteria, maintaining a prioritized and healthy backlog.• Facilitated cross-functional team meetings with marketing, legal, developers, testers, and UX partners to foster collaboration and resolve issues effectively.• Led a scrum team of 1 scrum master, 3 UI developers, 3 API developers (offshore) and 1 UX partner.• Participated in solution design activities, ensuring all business requirements were understood and met.• Participated in portal releases and oversaw deployment content to ensure stability during and afterreleases.

• Led daily UX design stand up meetings, ensuring team alignment goals, deadlines, and deliverables.• Developed and tested high-level solutions for over 50 products, providing comprehensive technicalsupport.• Presented UX design to stakeholders and executive leadership, ensuring accurate requirements withinagreed-upon timeline.• Utilized agile tools to facilitate cross-team collaboration and effectively communicate results to keystakeholders.

• Develop and attain customer experience and sales objectives for store. • Sell all products and services offered by the Company.• Meet all sales objectives.• Maintain strong knowledge of all products.• Handle service inquiries from customers, provide efficient customer service and assist in all aspects of product offerings and services.

• Drive profit through both inbound and permission-based outbound calls by utilizing persuasive sales techniques.• Increase customer profitability by utilizing cross-selling and upselling techniques.

• Assisted members in evaluating current and future financial goals and provided solutions with Credit Union services. • Performed all member service operations and completed monthly booking quota goals. • Processed all loan requests while reviewing credit needs for further loan qualificationsto benefit members.