Dan Boudwin Email & Phone Number

Los Angeles Metropolitan Area, California, United States

Greater Los Angeles Area

● Own customer success from initial engagement through support● Own study build process and development tools

Irvine, Ca

During my employment as Senior Technical Consultant, I spearheaded the Click Mobile project life cycle for the Hewlett Packard MPS Field Service Management solution and effectively oversaw the design, implementation, and documentation for the mobile configuration and customizations which enabled field technicians to manage the entire life cycle of printer repair tasks from dispatch to case closure. I directed the team in technology and platform/OS selection and to successfully support mobile app-to-app communications in both online and offline modes. I expertly architected the integration design which effectively supported asset and part management across Click and HP applications. In addition I organized and managed off-shore development, testing, and support teams.★ Key Achievements:● Piloted design and execution of Click Mobile for HP MPS Field Service Management solution including out-of-the-box configuration, customization, and app-to-app communication with HP Parts app.● Investigated and resolved network latency issues in China by generating custom troubleshooting solution and significantly reduced log in time from over 15 minutes to less than one minute.

Southern California

As an independent consultant, I successfully liaised between business and IT teams and supported and clarified business process, system design and functionality. I proficiently drove projects, report design, data integrations/migrations, and system design and progressions. I directed and upheld data and system operational issue analysis, and effected timely resolutions. I analyzed business processes, expertly created technical documentation, utilized various cutting-edge web technologies to support web application design and development.★ Key Achievements:● Directed technical and business analysts in re-writing integration's of new integrated platform and effectively decommissioned over 20 legacy systems.● Skillfully architected and developed a data integration platform by consuming and writing custom REST APIs to create a reporting dashboard for hosted E-commerce platforms and 3rd party SaaS applications.

Emeryville, Ca | Remote

Performing as the Clinical Systems Group Manager, I was proficient at delivering direct-line management of Clinical System Administrators. I efficiently facilitated development and establishment of clinical systems by successfully liaising with business and IT communities and implemented timely resolutions for matters pertaining to clinical process versus system functionality. I established training for various departments within the Clinical Development organization and provided user support. In addition, I created functional specifications, test plans and cases, training material, installation guides, technical bulletins, and user support manual and efficiently maintained systems.★ Key Achievements:● Spearheaded efforts and achieved 100% compliance utilizing centralized systems for tracking clinical trials and effectually increased efficiency for clinical teams while improving visibility for upper and executive management. ● Proficiently developed a data mapping and import tool and successfully integrated data for over 50 trials from spreadsheets into the CTMS providing cross-trial analysis and reporting.● Oversaw and directed all administration and support of all clinical systems within the Chiron Biopharmaceutical Clinical Services organization. ● Expertly created and documented data integration processes and successfully enabled the sharing of data between systems including CTMS, legacy CTMS, SAP Finance, and IPMS.

Blue Bell, Pa

Functioning as the CTMS Technical Project Manager I efficiently evaluated and tested new functionality and partook in Early Customer Release (ECR) workshops with CTMS business teams and vendor representatives. I performed as key representative and delivered ECR findings and evaluation to the IMPACT Global User Group Convention. I expertly devised global production upgrade plan for the deployment of Diamond 2.0 and oversaw and established system and integration testing for all Diamond versions.★ Key Achievements:● Efficiently performed as Technical Lead and successfully oversaw the merging of systems, integrations, reference data, and business processes for scheduled cross-divisional convergence of two different CTMS versions providing savings in excess of $1.5M annually.

Blue Bell, Pa

Employed as the CTMS Product and Support Manager, I successfully developed support service and delivered global support for the CTMS application. I directed technical personnel in all support areas including clinical help-desks, application support, and 3rd level support, and established system functionality and technical issue resolution training for regional help-desks and application support groups. I organized and encouraged communication between regional support groups and efficiently developed a collaborative global support structure. I introduced a service level agreement between global support groups and ensured agreement adhered to.★ Key Achievements:● Spearheaded vendor management on all project support aspects, including overseeing technical consultants and support analysts, and efficiently expedited issues commissioning on-site support as required.● Collaborated with support engineers and resolved backlog for over 300 cases effecting over 90% SLA compliance for all new cases.

Blue Bell, Pa

Acting as the Clinical Trial Systems Development Lead, I established joint application development meetings during the collector development process and effectively maintained input and secured approval from clinical teams. I successfully maintained consistency of all drug programs and ensured all criteria adhered to. I developed design specifications and functional documentation as required, and analyzed and developed solutions for collector and back-end database issues proficiently delivering post-production support and guidance.★ Key Achievements:● Spearheaded cross-site team of 25 protocol leads and developers and expertly developed and supported patient data entry collectors. ● Achieved a significant 40% decrease in UAT and production issues by adeptly maintaining the consistency of collection systems across drug programs.

Malvern, Pa

● Developed patient data entry collectors for Merck's Clinical Trial System● Designed and built automated contract template system for client in the banking industry● Debugged and upgraded internal time tracking system.

Client Server Development Program, Information Technology

Bs, Business / Computer Science

Data Science Sprecialization, Information Technology