Daniel Chardon Email & Phone Number

Orlando, Florida, United States

• Received recognition for outstanding project management skills and contributions to the successful implementation of critical IT initiatives.• Led IT integration efforts for acquired healthcare practices, ensuring seamless transition and alignment with organizational standards and policies.• Conducted comprehensive assessments of acquired IT systems, identifying areas for optimization, consolidation, and standardization. • Developed and executed project plans for IT integration, including timelines, resource allocation, and risk management strategies, resulting in on-time and within-budget project completions.• Coordinated cross-functional teams comprised of IT staff, clinicians, and administrative personnel to facilitate knowledge transfer, training, and change management activities.• Established effective communication channels with acquired practice leadership to address concerns, provide regular updates, and foster a collaborative working environment.• Led the migration of electronic health record (EHR) system, ensuring a uniform transition across all nationwide health practices. • Managed a cross-functional team of developers, consultants, analysts, and clinicians, facilitating seamless communication and collaboration throughout the project lifecycle.• Developed and executed project plans, timelines, and budgets, consistently delivering projects on time and within budget constraints.• Collaborated with vendors to comply with service level agreements, optimizing vendor relationships, and reducing delays.• Provided regular project status updates to senior leadership, including risk assessments and mitigation strategies, ensuring alignment with organizational goals and objectives.• Collaborated with key stakeholders to prioritize IT initiatives based on strategic objectives and operational needs, ensuring maximum cost reductions.

Orlando, Florida, United States

Realtor:• Successfully represented buyers and sellers in residential real estate transactions, negotiating favorable deals and ensuring client satisfaction.• Utilized market analysis and industry expertise to accurately price properties, resulting in timely sales and optimal returns for clients.• Developed and implemented marketing strategies to promote listings, including online advertising, open houses, and social media campaigns.• Built and maintained a network of professional contacts, including mortgage brokers, inspectors, and attorneys, to facilitate smooth transactions.• Provided personalized guidance and support to clients throughout the buying or selling process, addressing concerns and answering questions promptly.Property Manager:• Oversaw a portfolio of residential properties, handling tenant relations, lease negotiations, and rent collection.• Conducted property inspections and coordinated maintenance and repairs to ensure properties were well-maintained and compliant with local regulations.• Implemented effective marketing and leasing strategies to minimize vacancies and maximize rental income.• Managed rental property finances, including budgeting, expense tracking, and financial reporting to property owners.• Enforced lease agreements and took appropriate action to address lease violations and tenant disputes in accordance with landlord-tenant laws.

Orlando, Florida, United States

ATPI is behind the solution DigiShowing, an automated system that delivers an immersive experience to potential buyers through captivating video and audio mediums, while physically tour a property.

Miami, Florida

• Defined and executed the company's technology strategy, aligning it with business objectives and growth initiatives.• Spearheaded the development and execution of the company's technology vision, aligning it with business goals and market demands.• Built and led a high-performing support team, fostering a culture of innovation, collaboration, and continuous learning.• Architected and oversaw the development of the MyPark platform, a cutting-edge parking management system leveraging IoT, mobile, and cloud technologies.• Directed product development efforts from concept to launch, ensuring timely delivery of high-quality, user-friendly solutions.• Established and enforced engineering best practices, including code review processes, test-driven development, and agile methodologies, to drive efficiency and quality.• Collaborated closely with cross-functional teams, including sales, marketing, and operations, to drive product roadmap prioritization and go-to-market strategies.• Cultivated strategic partnerships with technology vendors, investors, and industry stakeholders to accelerate product development and market expansion.• Collaborated closely with executive leadership to drive digital transformation initiatives, leveraging technology to drive innovation and competitive advantage.• Represented the company at industry events, conferences, and investor meetings, effectively communicating the company's technology strategy and value proposition.• Represented the company in industry forums and events, building strategic partnerships and alliances to drive market expansion and customer acquisition.

San Juan, Puerto Rico

• Strategic interface with Business Area for the purpose of communication, business-IT strategy development, solution discovery, service management, risk management and relationship management. • Serve as the relationship linage between the business and the Technology Management Division.• Provide highly-valued strategic consulting level support and guidance throughout key initiatives.• Facilitate and serve as lead for the planning and execution of initiatives to enable the Business to achieve objectives through the effective use of technology.• Communicate decisions priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives. • Proactively serve as a “trusted advisor” and function as a key point of contact for IT business stakeholders.• Act as technology consultant regarding new trends and forecast future IT infrastructure requirements.• Work with financial leadership on annual IT budgets and forecasts.• Lead and drive new offerings and product releases.• Provide insight of competitor offerings both business and technical to drive external exposure with the analyst community to ensure proper positioning. • Serve as spokesperson, both internally and externally.

• Work with the management team in the development and implementation of organizational strategies, policies and practices. • Define and implement a scalable service practice for international/global expansion in countries like Dominican Republic, Colombia, Panama, and US.• Develop and execute Service & Operations Departmental procedures, standards and goals. Departmental areas include: Project Services (PMO), Managed Services (Service Desk & Command Center), Automation Center, Consulting Services, Technical Resources, Continual Service Improvement, and Onsite Residents.• Assurance and validation of the departments’ performance in direct response to the organization’s Goals and Performance Standards while meeting customer’s expectations in relation to service level agreements and quality measures.• Review and validate departmental procedures. Design and implement transactional workflows, seeking resource optimization and data for statistical reporting.• Develop and implement operational metrics to maximize efficiency. For example: Labor Loaded Gross Profit (LLGP), Service Level Agreement (SLA) management, technical employee utilization, and technology/service ratios.• Create a positive environment for professional and personal growth of 4 mangers and 30+ employees. Lead a teamwork effort in the context of the company’s vision.• Implement incentive plans with variable metrics for Operations Department resources designed by the department’s Managers.• Evaluation, adaptation and implementation of process frameworks like ITIL v2011, ISO20000.• Support the company’s business and sales initiatives to design, develop, price and promote service products.• Member of the Executive Business Strategy Committee and active member of company’s Financial Review Board

• Responsible for the development and execution of the Service Operations Departmental procedures, standards and goals. The department comprises Managed Services:(Incident Management, Problem Management, and Change Management), Automation Center, Command Center, Technical Services, and Onsite Residents.• Review and validate departmental procedures. Design and implement transactional workflows seeking resource optimization and data for statistical reporting. • Establish and maintain services business relationships with key external entities like carriers and vendors.• Establish and maintain customers service relationships with VIP customers.• Support the company’s business and sales initiatives to promote service products.• Oversee Service Product’s development and management• Active Member of Company’s Financial Review Board • Evaluation, adaptation and implementation of process frameworks like ITIL v2011 and ISO9000

San Juan, Puerto Rico

• Manage service products life cycle for the creation and optimization of global and regional offerings, working across headquarter and regional groups to insure its success• Conduct market needs assessment and research by working primarily with existing and potential customers, partners, and manufacturers as well as with the company’s Executive Committee and the Business and Sales Department to identify potential ideas for modification/creation of existing/new product/service offerings.• Prepare business cases and pricing scenarios, schedules and guidelines for new service products ideas.• Work with Business & Sales and Marketing Department to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. Seek new market opportunities by leveraging the company’s distinctive competence. • Work with sales group in order gain market access and exposure to properly identify needs, influence current products in consideration and define future ones. Work with pre-sales technical personnel to define requirements and use scenarios for each service product.• Work with the Operations Department and post-sales technical personnel to define and implement delivery/implementation requirements as well as service delivery standards, processes and reporting necessary to guarantee that products /services delivered to customers meet planned requirements, meet customer expectations and adhere to established quality standards.• Work with administration and finance to establish the necessary processes and tools once each product is sold, such as invoicing, purchasing, ERP entry, contract management and records to support a repeatable sales process. • Create a market-ready package that could include items like: presentations, website information, brochures, and documentation• Support any product launch event/campaign initiative from marketing for promotion and lead generation purposes.

• Business Acumen- Created solutions with unique business values to solve business problems. • Use a structured planning system to manage engagements, accounts, and partners and to manage all sales opportunities. • Manage multiple marketing and sales campaigns and associated budget to promote enterprise solutions and leads generation. • Use understanding of compelling mechanisms and how they drive to a decision point to move deals to conclusion. • Delegate tasks in a cooperative manner and go through barriers without burning bridges. • Successfully sell to key decision makers of key accounts in territory. • Successfully work with partners like Dell, Fujitsu & Rafael Rosario & Assoc. around the Caribbean Territory to close leveraged business.• Plan travel engagements throughout the Caribbean and Bermuda to strategically position solutions within the broad and diverse markets.