o Mentor to multiple team members and provide coaching on Agile/Scrum methodologies and practices, business processes, system design, and technical development, assisting others in enhancing their professional skills.o Collaborated development of a Ruby on Rails bootcamp to attract diverse talent and improve team capabilities.o Board member for committee to foster a sense of belonging and improving engagement within the organization.o Led the development and optimization of application processes and system enhancements for multiple critical projects, including the implementation of a completely new deployment workflow.o Collaborate with Team Lead and Scrum Master to prioritize projects, allocate resources, and manage funding, ensuring successful project execution.o Developed and implemented plans to improve project management processes, removing duplication of effort and increasing efficiency.o Collaborate in a fast-paced, team-oriented environment, adapting to changing priorities and tight deadlines to ensure seamless project execution.

o Acted as a single point of contact for the Enterprise Business Intelligence Department while serving as the Management Reporting Support Office (MRSO) Help Desk Team Lead.o Conducted root cause analysis and developed advanced solutions to improve efficiency of Enterprise-wide systems.o Spearheaded a change to the work intake process, implementing a ticket system and improving visibility and tracking of work performed.o Led the MRSO team in updating the operating level agreement with Corporate Computing Help Desk and create comprehensive work instructions, resulting in faster resolution times and increased quality of responses.o Created detailed documentation and system designs for enhanced process improvement and better user experience.o Elicited and documented complex business and technical requirements, aligning stakeholder expectations with system capabilities.o Managed and tracked progress using industry-standard tools, delivering projects on time within tight deadlines.o Automated Power BI reporting processes, saving 624 labor hours annually and improving data refresh rates by 40%.o Analyzed quantitative and qualitative data to identify teams overestimating level of effort, leading to a 25% reduction in effort estimations.

o Championed the integration of Power BI into everyday operations within 500-person Center and introduced the application to the business management teams supporting other Centers within (1000+ person) Division.o Provided training, workshops, and job aids to enhance process knowledge and system usage across business units.o Developed and implemented Power BI templates, improving financial analysis accuracy and efficiency across multiple departments.o Led the creation of detailed process documentation, system enhancements, and reporting dashboards that improved organizational decision-making.o Teamed with business and IT organizations to define technical requirements, system dependencies, and acceptance criteria for various initiatives.o Collaborated closely with project sponsors, managers, and technical teams in 100-person Group to gather needs from stakeholders, document and refine business requirements, and present high-quality recommendations to leadership.o Regularly interacted with and maintained relationships with external vendors to ensure adherence of policies, processes, standards, and goals.o Received "Raising the Bar" award for exceptional support of business activities.o Embedded within a line organization in a high-pace environment with constantly changing priorities and deliverables.

Certified Canine Behavior and Training SpecialistCertified Police Dog TrainerSpecializing in police dog training, protection, narcotics detection, canine behavioral problems, training in obedience, search and rescue, and assistance/service.

Handled intelligence and operational matters on a daily basis in support of 150+ personnel. Met with dignitaries to discern the needs of the local populace. Analyzed and created thousands of reports for higher headquarters enabling them to make quick, informed decisions. Investigated hundreds of incidents and supplied information to allow the capture of over 90 wanted enemy combatants. Acquired and maintained a Secret security clearance during entire enlistment.During final 2 years of enlistment, was assigned to Texas Army National Guard in Taylor, Tx as squad leader/non-commissioned officer. Performed managerial and human resources duties in rear detachment while troop was deployed. Assisted troop senior non-commissioned officer in training room and planning duties for 20 personnel. Performed drug testing on rear detachment personnel to ensure compliance with US Army policies and regulations.