Key Holder (3 years) | Managed up to 10 employees routinely during interim periods. Oversaw all customer interactions, delegated daily tasks, coordinated individual orders for customers, and assessed sales for accuracy. • Developed a guide for specific products to address and resolve miscommunications between staff and customers, resulting in reduced product returns. • Implemented overhaul of matrix for 100+ product collection; increased both staff efficiency and new hires’ familiarity with inventory. • Directed six person register team during Boston Marathon Weekend at The Boston Marathon Adidas Runbase; supervised sales to ensure accuracy and resolved customer issues to increase satisfaction. • Appointed by General Manager as Interim Manager of partnership store, The Boston Marathon Adidas Runbase, for 5 months; oversaw closing operations for store location. • Processed incoming orders of up to 500 items while ensuring inventory accuracy. Salesperson (6 months) | Assessed customer needs and advised on appropriate product selection to increase satisfaction and generate business for the store. • Earned a promotion in six months by exceeding management’s expectations for the role.

Researched potential sales targets for fit with IgnitePOST, drafted and sent out different email campaigns through Hubspot, worked with CEO to help better integrate company with Hubspot• Spearheaded survey outreach of marketing agencies to collect information on marketing practices in development of an article for IgnitePOST• Synthesized data from the marketing survey to create charts displaying results• Worked with Marketing Consultant to develop an outline for the article on survey findings and then wrote initial draft of article• Authored guide on how to perform certain functions in Google Sheets essential for company