Keyholder
CurrentKey Holder (3 years) | Managed up to 10 employees routinely during interim periods. Oversaw all customer interactions, delegated daily tasks, coordinated individual orders for customers, and assessed sales for accuracy. • Developed a guide for specific products to address and resolve miscommunications between staff and customers, resulting in reduced product returns. • Implemented overhaul of matrix for 100+ product collection; increased both staff efficiency and new hires’ familiarity with inventory. • Directed six person register team during Boston Marathon Weekend at The Boston Marathon Adidas Runbase; supervised sales to ensure accuracy and resolved customer issues to increase satisfaction. • Appointed by General Manager as Interim Manager of partnership store, The Boston Marathon Adidas Runbase, for 5 months; oversaw closing operations for store location. • Processed incoming orders of up to 500 items while ensuring inventory accuracy. Salesperson (6 months) | Assessed customer needs and advised on appropriate product selection to increase satisfaction and generate business for the store. • Earned a promotion in six months by exceeding management’s expectations for the role.
