Daniel Shaffer Email & Phone Number

San Antonio, Texas, United States

▪ Promoted the restaurant in a positive manner to community and friends.▪ Ensured that the quality of cuisine and service are met the tradition of the restaurant and the owner’s vision.▪ Monitored the achievement of all restaurant customer service goals and always set the expectation of the highest level of customer service with fellow waitstaff.▪ Supervised and assisted in the service of private events.▪ Ensured that all guests, some of whom were long time regular friends and customers of the business, were met, greeted, and seated as they entered the establishment.▪ Continually trained staff on product knowledge and sales training to maximize sales.▪ Supported the kitchen manger in maintaining a harmonious environment between the kitchen staff and servers.▪ Supervised the reservation process to ensure accurate booking procedures are in place.▪ Communicated with upper management regularly regarding daily restaurant operations, issues, or concerns.▪ Helped facilitate initial training with all new bar staff and waitstaff.▪ Maintained a close attention to detail while never losing sight of the big picture in a fast-restaurant environment, along with the continued ability to be creative and adaptable.

Fredericksburg, Texas, United States

▪ Provided excellent meal service to ensure customer satisfaction for a high-volume restaurant in Fredericksburg, TX. ▪ Ensured that fellow servers within assigned sections are thoroughly trained in their duties and are knowledgeable about all dishes curated by the chef. ▪ Led in the training of new waitstaff, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices. ▪ Partial managerial duties, including the closing of the establishment, managing and handling of cash till, suggest changes in working conditions to increase efficiency of staff and restaurant operations. ▪ Responsible for assisting guests’ needs, responding to their inquiries, and immediately addressing their dining concerns. ▪ Aided with waitstaff as needed if a guest was unsatisfied with the quality of service or food. ▪ Ability to intervene and correct customer issues and orders when managers were unavailable. ▪ Maintained consistent communication clearly and openly with head Chef, management, and expo regarding daily operations.

Houston, Texas, United States

▪ Greeted, seated, and served customers in a high-volume bar and restaurant near downtown Houston, TX. ▪ Communicated openly with kitchen, management, and co-workers to ensure comradery within the restaurant and a smooth workflow. ▪ Educated myself on daily menu changes. Described dishes to guests and answered questions as needed to ensure customer satisfaction with selections. ▪ Recommend wines, beers, and specialty cocktails to generate a higher beverage order tab-per guest.▪ Assisted in the training of new waitstaff.▪ Followed guidelines for allergy and diet restrictions and obeyed food handling safety regulations and procedures.

Houston, Texas, United States

▪ Ensured an enjoyable and successful shopping experience that led to increased sales and sustained long-term profitability. ▪ Optimized profitability of the department by conducting analyses, following through and taking appropriate actions to maximize sales. ▪ Directed the overall selection, hiring, and development of employees. ▪ Created individual development plans to secure employee succession. ▪ Ensured the department was fully and efficiently stocked with merchandise in place, and that all product ranges were presented in ways that inspire and satisfy customers. ▪ Ensured department goals were met and that the department action plan aligned with company standards. ▪ Demonstrated the ability to prioritize, multitask, and meet aggressive deadlines.▪ Managed, oversaw and secured competence of active selling employees, and the day-to-day operations of the active selling team operating in a fast-paced multi-channel environment. ▪ Ensured a flexible, competent, and knowledgeable active selling workforce, including selling service products. ▪ Led, developed, and inspired the team to increase merchandise interest with customers. ▪ Translated the corporate guidelines and set directives to elevate the brand presentation at the store level. ▪ Challenged the team to take action that developed both short term and long-term opportunities.▪ Compiled and recorded employee time and payroll data, as well as employee availability and scheduling needs.

Houston, Texas, United States

▪ Primary key holder responsibilities including, the opening and closing of the establishment, managing and handling of cash till, suggested changes in working conditions and use of equipment to increase efficiency of bar operations. ▪ Greeted customers and inform them about daily specials. ▪ Processed drink orders, poured wine, served bottled beer and other drinks and beverages ensuring complete customer satisfaction. ▪ Maintained a professional work ethic in compliance with TABC requirements and standards.▪ Demonstrated the ability to multitask in an extremely fast paced environment. ▪ Maintained cleanliness and sanitary standards for bar, tables, and all work areas. ▪ Managed bar operation and maintained liquor and bar supplies.

Houston, Texas Area

▪ Supervise crew members, ensuring that employees are performing to company standards and meeting customer expectations.▪ Offer immediate feedback and suggestions to employees regarding performance issues, while communicating all observations to upper management.▪ Provide personable customer service, strategize and organize onsite duties.▪ Problem solving difficult situations, maintain a close eye for detail, and ensure customer satisfaction. ▪ Upsell clients on additional needed home maintenance that is both beneficial to the customer and to Geek Home Services.

Houston, Texas Area

▪ Oversee daily operations on sales floor, directing sales staff and monitoring incoming inventory purchases.▪ Lead with hiring, training and evaluations of all employees and creating weekly staff work schedules.▪ Created store goals and team building workshops to ensure maximum revenue.▪ Analysis assessments of sales revenues, trend forecasting for store’s inventory based on sales and customer engagement.▪ Act as lead Manager when needed in absence of superior staff, along with traveling to other cities.▪ Assisted with opening multiple stores in Texas and developing sale team and standardizing new systems.▪ Ensuring inventory desires are met based on demographic trends per location.▪ Exceptional organizational skills, efficient in time management and multitasking.▪ Creating a mutually beneficial environment for customers; conducting all transactions with honesty and integrity.▪ Rewarded employee of the month several times and involved in Store Manager training retreats at headquarters in Arizona.▪ Assisted in retail space build outs and POS operating systems.

Houston, Texas Area

▪ Manage both stores’ daily operational duties and developments along with monitoring incoming inventory.▪ Opening and closing responsibility, completing staff payroll, and theft prevention.▪ Hire and training staff, along with making weekly schedules for both locations.▪ Exceptional organizational skills, efficient in time management and multitasking.▪ Visual merchandising and fabricating displays, delivering quality customer service, and keeping the resale environment ethical and creative.

Houston, Texas Area

▪ Manage loss prevention training and visual merchandising.▪ Succeeded in meeting stores sales goals regularly, and worked with team to create new ways to improve the growth of stores revenue.▪ Exceptional organizational skills, efficient in time management and multitasking.▪ Ability to interact with all levels of management.▪ Rewarded employee of the month several times as lead sales from customer service appraisals and meeting store goals.