Daniel Farmer Email & Phone Number

Corte Madera, California, United States

• Manage a book of business containing up to 350 clients including 50+ key accounts.• Reengaged 50+ clients who had previously terminated with our company by providing top level customer service. • Onboard clients and walked through expectations allowing for growth as soon as 2 days within signing.• Plane and strategize brand launchings, re-branding and integrated marketing campaigns for dental practices across all 50 states and 5 countries using direct marketing, increase online presence and proper inflow systems to attract new patients and retain current patients leading to increased individual practice growth of up to 200%.• Regularly increased growth of territory by 17% in month over month sales metrics. • Establish improvements and generate reports to support company-wide marketing activities by performing audits within the corporate database leading to an increased end of month revenue of 5% to 50%.

San Rafael, California, United States

• Hired, trained, managed, and supported team of seventeen across 3 departments• Recognized for improving outbound client contact by 50%+ by monitoring audits to ensure all active and recently dormant accounts receive excellent customer service• Worked collaboratively with COO and VP of Growth to increase client retention and business impact: identifying and correcting growth obstacles• Enhanced client care, increased sales within team territories by providing ongoing training, mentorship for account managers, especially those struggling • Tracked company growth rate, taking swift action to counter signs of dormancy• Conducted timely, accurate performance evaluations to maintain productivity

San Rafael

• Provided marketing guidance and practices to ensure 100% customer satisfaction and growth through research and historical data.• Planned and strategized brand launchings for dental practices across all 50 states and 5 countries.• Managed a team of designers and marketing specialists to ensure project deadlines were met and completed efficiently.• Trained customer staff as needed to ensure phone communications were being handled correctly, patients were being scheduled efficiently, and staff was being utilized fully. This included meeting with clients at their dental practices to ensure all recommendations were being followed through.• Advised clients as to the proper channels of marketing with procedures for those channels.• Created marketing campaigns by providing clients with related schedules, promoting the benefits of campaigns to clients, and ensuring all marketing designs are produced for the best results.• Analyzed client websites and provided feedback to clients for improvement.• Audited company database for teams, additionally identified improvements and prepared reports to support company-wide marketing activities.

San Rafael

Auditing and managing the following: client designs, mailing schedules, payment plans, client account holds, secret shopper calls, first time mailers, and client staff trainings. Creating marketing campaigns by providing clients with mail quotes, promoting benefits of campaigns to clients and ensuring all designs are produced according to company guidelines.Earlier work (Marketing Assistant): supported marketing teams and company-wide marketing activities by supplying representatives/clients with information to grow client businesses through auditing client database, preparing reports, and identifying improvements for company’s database.

London, United Kingdom

Assisted Harley Street Dental through Fordham University by preparing a research report on the current state of the UK dental market that was then used in the help of their new brand launching. Duties included rigorous research and a report which consisted of the market situation, key milestones, target market, service and products offered, recommendations (patients, on-line communication, press/media, etc.), as well as limitations. An A grade was received for the work done.

Oakland, California

Duties included customer service, preparation and cooking of food, as well as occasional opening and closing of the restaurant.

San Francisco, California

Duties included Construction and Construction project assistance.

San Francisco, California

Volunteered. Assist in the back office doing assignments from the Gay Rights campaign managers including: o Calling and scheduling and screening for interviews for campaign jobs o Researching and adding new areas to campaign o Delivering important campaign documents

Pipila, Mexico

Built houses in Mexico through the Piedmont Community Church, living in a tent village for a week (both years) with no electricity or running water in one of the most impoverished areas of Mexico (Pipila, near Tijuana). Project involved building 16 houses for homeless families. My duties included constructing house frames, pouring cement, stuccoing, and installing doors and windows for the houses, and presenting the finished house to a needy Mexican family.

Piedmont, California

Oakland, California

Worked at SSCF helping at the main office, located in Oakland, with computer projects and office work. These projects included relocating computer terminals, doing computer hardware and software maintenance, listing items on Craig’s list, and running errands.