 Perform credit and property analysis on FHA loans and Bank and Private loans for different investors Analyzed challenging loan packages to deliver sound credit solutions. Communicated with attorney to postpone foreclosure sale dates and obtain foreclosure fees and costs before the decision of the loan is rendered. Provided prompt courteous and excellent services to all customers. Managed a daily trial balance between 150-200 loans, keeping loans under 15 days. Adequately and effectively explained in a written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers. Restructured payments and terms of loans in retention portfolio to reduce delinquency. Responsible for setting up loans for repayment plans, partial claims, special forbearance, and modification.

 Engaged, understand & advise customer of available solutions to resolve mortgage delinquencies  Analyze customers financial situation, make recommendations on work out options to resolve delinquency Ensure necessary information & complete packages are received in a timely manner Effectively work in a team environment in an effort to achieve team/volume goals & provide superior customer service Excellent experience in building rapport/relationships with customers  Ability to be flexible & adapt to fast paced & changing business environment Ability to solve problems & work with dissatisfied customers Ability to maintain a large volume of work and managed a pipeline of 180+ files Operated leadership duties while manager was out of the office to ensure daily production was met Work close with manager with numerous reports to drive business and departmental goals, as well as worked with team members individually to assist with coaching opportunities

 Researched and recorded missing and/misrouted check transit information  Used 10-key to encode information at the bottoms of checks, payment coupons and deposits slips and monitored for errors Compiled, sorted and verified accuracy of data before it is entered Compared data with source documents and re-entered data in verification format to detect additional errors Used effective communication skills to communicate various, confidential information to customers