Daniel Harry Email & Phone Number

Portland, OR, US

- Built the Scaled Customer Success Org from the ground up, creating processes and best practices for managing 400 clients representing $20M in Annual Recurring Revenue.- Inherited Book of Business with GRR at 76.9% and within 3 quarters pushed GRR to 85%. Additionally built out automation to guarantee 100% renewal outreach at 120 days; the inherited.

Austin, TX, US

As the Nonprofits Partnerships Manager, I am responsible for managing existing nonprofit relationships, driving client retention, and actively acquiring new nonprofits to expand our platform.- Maintained 100% client retention while growing client revenue 18% YoY as sole Partnerships Manager. - Grew company book of business by 13% after creating &.

New York, New York, US

- Designed, built, and managed processes, workflows, and automations that drove internal efficiencies, up-leveled the effectiveness of the Scaled Customer Success team, and drove great value to the clients.- Worked closely with Scaled Customer Success leadership and individuals to proactively and regularly identify challenges that required operations.

Los Angeles, California, US

- Lead CSM in charge of the Scaled portfolio - a total of $2.5M and 80% of our logos.- Build and establish processes to execute One-to-Many strategies that support Scaled customers. These include but are not limited to Email Drip Campaigns, Training and New Product Feature Webinars, and targeted In-App messaging. - 61.36% jump in Expansion ARR from Q2 to.

Los Angeles, CA, US

-Created and led the Customer Success team, assisting in everything from Onboarding to 24/7 support in an effort to grow the company from 1 client to over 150.-Proactively managed my team of Account Managers, responsible for prioritizing and driving highly impactful partner strategies, promotions, and programs aimed at growing our stature in the.

San Francisco, California, US

-Drove client and market solutions by wearing several hats, including client services, project management, logistics, and accounting. -Managed active restaurant partners as the main point of contact, providing adaptive solutions to Uber’s growing EATS platform including the launch of the Southern California’s exclusive McDonald’s partnership. -Created and.

Los Angeles, US

- Direct supervision of 200+ drivers and 30+ vendors in 4 major cities to ensure flawless coordination of pickup, drop-off and vendor allocation of all orders. - On the fly route creation juggling between constantly shifting delivery zones and vendors based on time of day and availability of items. - First point-of-contact for all customer support through.

San Francisco, CA, US

-Management of day-to-day operations.-Works directly with senior management to efficiently create service routes for upwards of 200 separate orders in a 2 hour service window. -Develops and implements procedures to improve current systems in place for quality control and route creation.

-Managed the daily operations at Wood Ranch, a private golf club with 500+ full golf members. -Worked as part of a golf shop team that increased hard good sales by 40% YOY by using product knowledge and expertise to educate customers and offer personalized recommendations. -Owned vendor relationships as club Point of Contact and assisted Head Professional.

Northridge, CA, US

-Assisted the Head Coach in the organization, recruiting, administration and promotion of all aspects of the Women’s Golf program at CSUN.-Provided instruction and academic supervision of student-athletes as well as led recruiting efforts for perspective student-athletes.-Monitored, verified and reconciled all expenditures of budgeted funds.

Bristol, CT, US

- Worked in collaboration with Stats & Information department to data mine statistical information that was both entertaining and informative across all major global sports. - Produced highlights, bumps, teases, montages, conversations and several other elements for NBA Countdown and SportsCenter.- Screened and logged games and created shot sheets for.

Bristol, CT, US

- Produced highlights, bumps, teases, montages and several other elements for SportsCenter. - Operated prompter in studio in addition to assisting with preparing scripts on the fly, often under stringent time deadlines.- Highly familiar with Quantel Editing software, ENPS, and other ESPN production applications. - Provided general quality assurance for all.

Los Angeles, CA, US

- Prepared daily practices and workouts for the varsity team as well as assisted in team drills during practices. - Managed pre game setup of home and visiting team locker rooms in addition to floor and bench setup for all USC home games. - Traveled with team and assisted in arranging team travel for away games.

Journalism

Education record