Deliver exceptional customer service while performing administrative and circulation duties under the supervision of the Circulation Services Manager. Specific duties include:● Process incoming library materials; empty book drops; sort library materials; discharge library materials on computer; organize materials on carts to be shelved; sort delivery boxes; shelve materials; process lost and damaged materials.● Check materials out to customers and inform customers of due dates.● Collect money and enters into automation system including fines, fees, collection agency, ongoing book sales and snacks.● Process customers in library automation system; issue library cards; update records; inform customers on account status; enforce special rules or limitations as indicated by management.● Process reserve list; search for library materials; route materials to correct library or reserve shelves.● Answer telephone to resolve circulation-related problems; call customers regarding missing contents, etc.● Keep community bulletin board neat.● Accept and give receipts for donated materials.● Assist ill or injured customers; dispense first aid supplies; call 911 if needed.● Monitor and report behavior in violation of library policies or the law.

Wrote compelling stories to accurately inform, entertain and engage my audience as a leading voice on Wisconsin's food and drink scene. • Created unique voice with creative writing techniques.• Conducted research and interviews to ensure accuracy.• Shot digital photos and videos to accompany articles.• Engaged audience to find and share recipes of interest in Wisconsin.• Wrote headlines to maximize SEO and increase audience reach.• Analyzed online readership data of my articles to make future decisions about stories to pursue.

Created and managed two sections of high interest — family and food — to meet demands of our audience. • Managed reporters and freelancer writers to generate relevant local content.• Edited stories for length, accuracy, and internal and AP style guidelines.• Collaborated with photo/video staff, editors and reporters to meet deadlines, prevent errors and avoid duplication of work.• Directed page designers to ensure key information is included with stories and artwork supported the storytelling process. • Provided story budgets and updates to editors in timely manner.

Created award-winning page designs and graphics to draw readers into articles and assist the storytelling process. • Collaborated with photographers, editors and reporters to prevent errors, meet deadlines and improve audience experience. • Designed eye-catching graphics and illustrations using Adobe InDesign, Illustrator and Photoshop.• Managed assignments to meet daily deadlines while keeping pace on long-range projects.• Maintained and updated page and graphics templates to ensure all design followed Green Bay Press-Gazette guidelines.

Planned, organized and executed projects that required resources from multiple departments.• Worked on a specialized sales team to analyze client needs and develop effective advertising campaigns on budget.• Set production schedules and served as cross-departmental liaison to ensure deadlines were met.• Managed a small team of graphic artists to ensure ads met client expectations. • Communicated with internal staff, clients and vendors to calculate costs and set project budgets.• Created special project designs both for advertising clients and newsroom operations.