Daniel Rice Email & Phone Number

Kirkland, Wa, Us

Everett, Washington, United States

Seattle, Washington, United States

**In May of 2024, leading a team to obtain an impressive 99.68% cleanliness score during our semi-annual QA inspection. Hampton Inn & Suites located at 9550 1st Ave. NE in Seattle, WA, part of The Hotel Group, I hold the position of Executive Housekeeper at a 167-room Hilton property.My role involves comprehensive management of all departmental operations, including daily oversight, staff scheduling, and training implementation. I am responsible for efficient inventory management, procurement of supplies, and managing payroll and labor resources on a bimonthly basis.Regular inspections of common areas and guest rooms are imperative to uphold our property’s cleanliness standards as our foremost priority.As the department manager, I handle HR duties, including recruitment, coaching, training, and documentation, as well as managing termination processes. Currently, I supervise a team of 25 employees across various sub-departments, including Room Attendants, Housepersons, Laundry staff, Lobby Attendants, Room Inspectors and Supervisors.

Seattle, Washington, United States

Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts. Make virtual sales calls and presentations to develop and maintain a solid customer relationship to increase sales volume and category penetration.Utilize consultative selling techniques, product knowledge, ROI, analytical research tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.Maintain, build, and expand customer relationships via video conference, telephone, email, or other electronic means.Continuously manage/monitor assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This includes advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.Assist in the set-up of new accounts, including Customer Account Application, customer order guides, pricing, order schedules, files, etc. Coordinate with other departments as appropriate to meet or exceed customer expectations.

Seattle, Washington

At 2000 Fourth Ave. in Seattle, WA, I serve as the Housekeeping Manager for a 119-room boutique luxury property.My responsibilities encompass managing all facets of the department, from overseeing daily operations to scheduling staff and implementing training tools. I handle inventory management, ordering supplies, and manage bimonthly payroll and labor resources.Conducting regular inspections of common areas and guest rooms is crucial to ensuring our property maintains its cleanliness standards as our top priority.As the department manager, I am also responsible for all HR duties, including hiring, coaching, training, documentation, and managing terminations. Currently, I oversee a team of 30 across various sub-departments, including Room Attendants, Housepersons, Laundry staff, Lobby Attendants, Turndown staff, Mini-bar Attendants, Assistant Managers, and Supervisors.

Visalia, California Area

Located at 9000 W. Airport Drive in Visalia, CA 93277, I hold dual roles as the Assistant Executive Housekeeper and Manager On Duty for a 256-room property.In my capacity as the Assistant Executive Housekeeper, my daily duties entail overseeing the operational aspects of the housekeeping department. This includes assigning sections to housekeepers and housepersons, managing weekly schedules for 25 employees, and coordinating supply orders. I conduct room inspections, ensure the efficiency of the laundry room, address guest-related issues, and oversee lost and found inventory. Additionally, I monitor monthly labor costs, strategically schedule employees to remain within budget, and ensure housekeepers meet their target completion time of 30 minutes per room.As the Manager on Duty, I am responsible for handling all facets of guest recovery and managing internal and external issues during MOD shifts. Oversight of the Front Desk, Housekeeping, Engineering, and Food & Beverage departments is integral to my role. Conflict resolution and maintaining high standards of customer service are paramount. Moreover, maintaining comprehensive knowledge of all hotel areas and departments is essential for effective management.

Visalia, California Area

At 300 South Court Street in Visalia, CA 93291, I serve as the Food & Beverage Banquet Supervisor.My goals and responsibilities encompass managing banquet staff and ensuring that Banquet Event Orders (BEOs) are up-to-date and printed before the start of each event for review. Throughout the day, my priorities include ensuring that events are properly staffed and that room setups are accurate according to diagrams, BEOs, or any last-minute client requests or changes.Essential responsibilities for executing successful events include meeting with clients to review BEOs or any last-minute changes, discussing timelines, food and beverage requirements, and any changes in guest guarantee numbers, and effectively communicating these changes with kitchen staff and the sales team.Additionally, I ensure that sanitation rules are followed, and staff uniforms and cleanliness meet both property and client standards. I am proficient in professional problem and conflict resolution and anticipate the needs of both clients and staff.