Daniel Lima Email & Phone Number

Lima, Pe

● I successfully implemented targeted campaigns to bring back lost customers by offering compelling value propositions and highlighting the company's exciting transformations● Forged strategic partnerships to drive growth. I cultivated relationships with new companies, resulting in significant revenue streams for the organization.● Additionally, I facilitated partnerships with existing customers to explore new technological avenues and unlock additional revenue opportunities… Show more ● I successfully implemented targeted campaigns to bring back lost customers by offering compelling value propositions and highlighting the company's exciting transformations● Forged strategic partnerships to drive growth. I cultivated relationships with new companies, resulting in significant revenue streams for the organization.● Additionally, I facilitated partnerships with existing customers to explore new technological avenues and unlock additional revenue opportunities ● Identifying and pursuing new business opportunities even among competitors that benefit both parties● By gathering insights from current customers, I helped define a clear roadmap that guided the company's strategic direction for the next two years Show less

● Proactively conducted market research and analyzed customer feedback to drive product innovation and enhance user experience● By gathering insights from current customers, I helped define a clear roadmap that guided the company's strategic direction for the next two years in terms of Product, Technology, and Marketing● Worked alongside the Product Team to redefine and simplify the Product Workflow and the User Journey on Figma● Helped redefine the whole Sales Funnel… Show more ● Proactively conducted market research and analyzed customer feedback to drive product innovation and enhance user experience● By gathering insights from current customers, I helped define a clear roadmap that guided the company's strategic direction for the next two years in terms of Product, Technology, and Marketing● Worked alongside the Product Team to redefine and simplify the Product Workflow and the User Journey on Figma● Helped redefine the whole Sales Funnel and have all the after Onboarding Information in Salesforce for better decision-making and Sales projections● Conducted product demonstrations and presentations to highlight the capabilities and benefits of the platform to both internal and external Stakeholders● Helped to define the ICP that helped the company seek the right kind of customer in the right region, putting our efforts in the right place.● Seek tirelessly for patterns in our major losses to identify the main reason that was causing the biggest leaks into the Revenue Team, then use the information to deliver a plan involving 3 areas to work together to prevent the situation from happening again.● Collaborated in the creation of technical documentation, case studies, enablement, playbooks and other materials to support the sales process.● Implemented projects using the Scrum methodology to effectively impact Key Performance Indicators (KPIs) for sales and generate measurable progress.● Designed, developed, and delivered over 40 projects approved by various stakeholders within the company, impacting not only sales but also the AdOps, Marketing, and Engineering departments using the Agile methodology.● All Projects were created thinking about 4 basic metrics: 1 - Convert Better Deals 2 - Shortening Average Sales Cycle 3 - Improve Conversion Rates 4 - Increase Life-Time-Value Show less

● Led client engagement initiatives, fostering strong relationships through effective communication and understanding of programmatic needs● Spearheaded the design and implementation of customized programmatic solutions, showcasing leadership in crafting tailored strategies to meet client requirements● Provided leadership in supporting the sales team through pre-sales activities, offering technical expertise and contributing to successful pitches and proposals●… Show more ● Led client engagement initiatives, fostering strong relationships through effective communication and understanding of programmatic needs● Spearheaded the design and implementation of customized programmatic solutions, showcasing leadership in crafting tailored strategies to meet client requirements● Provided leadership in supporting the sales team through pre-sales activities, offering technical expertise and contributing to successful pitches and proposals● Demonstrated leadership in campaign performance analysis, collaborating with clients to strategize improvements and optimize programmatic advertising results● Effective team leader with experience managing and mentoring a team of Adops professionals, fostering a collaborative and high-performing work environment Show less

● Skilled in managing programmatic budgets, monitoring campaign performance, and implementing optimization strategies to maximize return on investment (ROI) and exceed client expectations both organic and audience acquisition (arbitrage)● Utilizes ad tech solutions to enhance the effectiveness and efficiency of programmatic advertising campaigns● Proficient in troubleshooting issues and conducting performance analysis to drive continuous improvement in campaign outcomes●… Show more ● Skilled in managing programmatic budgets, monitoring campaign performance, and implementing optimization strategies to maximize return on investment (ROI) and exceed client expectations both organic and audience acquisition (arbitrage)● Utilizes ad tech solutions to enhance the effectiveness and efficiency of programmatic advertising campaigns● Proficient in troubleshooting issues and conducting performance analysis to drive continuous improvement in campaign outcomes● Proven ability to optimize programmatic workflows, ensuring efficiency and seamless delivery of digital advertising initiatives Show less

Provincia De Lima, Peru

● Developed and executed successful sales strategies for equipment and services in metropolitan Lima, managing a portfolio of over 100 clients with a monthly quota of $40,000.● Maintained a rigorous schedule of daily client visits, averaging at least 2 visits per day, to nurture relationships, identify opportunities, and provide personalized support. ● Prospected 100% of new clients, surpassing the account management team's average, and achieved a remarkable 30% conversion rate by… Show more ● Developed and executed successful sales strategies for equipment and services in metropolitan Lima, managing a portfolio of over 100 clients with a monthly quota of $40,000.● Maintained a rigorous schedule of daily client visits, averaging at least 2 visits per day, to nurture relationships, identify opportunities, and provide personalized support. ● Prospected 100% of new clients, surpassing the account management team's average, and achieved a remarkable 30% conversion rate by employing persuasive techniques and a deep understanding of client's needs.● Exceeded sales targets by 70% through exceptional follow-up, clear communication, an empathetic approach, and persuasive skills.● Successfully recovered 2 key clients for the company by delivering superior service compared to the competition, generating an additional income of $50,000 for the company● Termination of Contract due to Covid-19 Show less

São Paulo Area, Brazil

● Oversaw the customer service area for over 500 customers and key customers across Latin America, implementing new strategies to enhance service quality and customer satisfaction.● Successfully recovered lost clients from the previous 5 years through proactive efforts, resulting in a significant increase in market share of 12% in the textile industry and 15% in non-textile (pigments, automotive paints, chemicals, and pharmaceuticals).● Led the development and implementation of a… Show more ● Oversaw the customer service area for over 500 customers and key customers across Latin America, implementing new strategies to enhance service quality and customer satisfaction.● Successfully recovered lost clients from the previous 5 years through proactive efforts, resulting in a significant increase in market share of 12% in the textile industry and 15% in non-textile (pigments, automotive paints, chemicals, and pharmaceuticals).● Led the development and implementation of a regional project that secured a contract with Adidas and its entire supply chain, generating a 10% increase in sales and a 5% increase in service revenue over the next few years.● Designed and implemented a new telephone support service, resulting in a 100% improvement in customer satisfaction and providing comprehensive assistance with software and equipment-related inquiries.● Spearheaded a successful marketing project that generated over 50 new prospects for the company within 6 months, expanding the customer base and driving business growth.● Recognized for exceptional performance and customer focus, entrusted with delivering the same quality of service to key customers in the Latin America region, reflecting hard work, innovation, and dedication to customer satisfaction. Show less

São Paulo Area, Brazil

In charge of being the intermediation between the company and the wide variety of subcontractors. Creation and supervision of the KPI’s for the area of sales, satisfaction, and customer support. Monitoring of all after sales-area. Support the HR area with everything that was related to hiring and payroll. Direct report to the Resource Manager Humans.● Innovation and creation of new functions in the after-sales area, developing a monitoring system for customer satisfaction, improving it by… Show more In charge of being the intermediation between the company and the wide variety of subcontractors. Creation and supervision of the KPI’s for the area of sales, satisfaction, and customer support. Monitoring of all after sales-area. Support the HR area with everything that was related to hiring and payroll. Direct report to the Resource Manager Humans.● Innovation and creation of new functions in the after-sales area, developing a monitoring system for customer satisfaction, improving it by 100%. ● Decrease the level of customer loss by 20% through the incorporation of measures implemented in the after-sales area for the end customers. Show less

São Paulo Area, Brazil

In charge of hiring, quality control and customer service for the entire restaurant. Responsible for the satisfaction of both clients and internal collaborators. Report to the franchise owner and supervision of more than 50 workers.● Turnover of collaborators below 20% due to efficient leadership focused on cooperation and responsibilities. ● Return on Investment (ROI) achieved 3 months ahead of schedule thanks to the correct management of available resources.

Associate'S Degree, Project Management

Master'S Degree, Marketing Digital

Master Of Business Administration (Mba), Strategic Business Management

Customer Management Business Sustainability Management Human Factor Management Strategic planning Business Planning Business Finance.

Master Of Technology (Mtech), International Business/Trade/Commerce

Master Of Technology - Mtech, Business Administration And Management, General