Daniel Fox Aciro Email & Phone Number

Manchester, England, United Kingdom

Working alongside depot colleagues at Manchester Piccadilly to keep the team, and the trains moving

North Of England

Community engagement and social value lead at TransPennine Express, managing our relationships with the world of community rail, as well as recording and reporting the impacts the business has on the communities we serve.

Manchester, England, United Kingdom

Currently enjoying a new challenge on Secondment as a Driver Manager at Manchester Piccadilly

Humberside

Responsibility for the management of seven railway stations in the Humberside region for TransPennine Express, including Hull Paragon Interchange. Duties include management and development of the station teams as well as the estates themselves. Stakeholder engagement and wider projects within the Customer Experience directorate of TransPennine also play a significant part in the role.

Huddersfield, United Kingdom

Responsibility for smooth running of Huddersfield Station on a shift basis, managing deployment of staff, responding to issues and responding to incidents to provide the best service to customers. In addition to day-to-day shift work I have also been involved in training out a new system to other depots accross the network as well as project work.

Manchester, United Kingdom

• Daily responsibility for the car parks and roadways estate at Manchester Airport, as well as a pool of 350 staff on a shift basis.• Continuous successful delivery of a car parking operation which shows a year on year growth of over 5%.• Helped to Maintain and improve Net Promoter Scores from 50% to 70% over the last financial year through management of the operation.• Played an instrumental part in reducing operational costs through improved management of damages… Show more • Daily responsibility for the car parks and roadways estate at Manchester Airport, as well as a pool of 350 staff on a shift basis.• Continuous successful delivery of a car parking operation which shows a year on year growth of over 5%.• Helped to Maintain and improve Net Promoter Scores from 50% to 70% over the last financial year through management of the operation.• Played an instrumental part in reducing operational costs through improved management of damages and staff.• Helped to deliver a year on year staff engagement improvement of around 40% through various means.• Heavy involvement with issues of health and safety, working with senior leadership and staff to make significant improvement to working practices. Show less

Manchester, United Kingdom

• Provided exceptional customer service to passengers utilizing our premier car parking option.• Proficient delivery of the operation from the on-the-floor keymaster aspect of the role, taking responsibility for maintaining rate of vehicle movements safely.

The role entailed the provision of ancillary customer services to all passing through Manchester Airport in any way that was deemed possible, and in the few circumstances I was unable to help, the direction of the public to the parties who could.The role was part of a Government funded scheme to get people into work and as such I used the time to retrain myself for the world of work, achieving a level 2 NVQ and honing my skills as a customer service professional.

Role entailed the door to door collection of charity subscriptions, responsibilities included positive brand representation, filling out of direct debit mandates and observation of Data Protection Policy.

Middlesbrough

As a telesales operative working on contract to Vodafone I was responsible for the sale of additional products to existing customers, as well as the account management and issue resolution.In this role I developed my ability in strong brand representation as well as observation of Data Protection.

Billingham

This role entailed cold calling of individuals, with the aim of carrying out market research surveys.The role is the basis of my excellent telephone manner and my customer engagement abilities.

A Levels, 1 At A Grade, 1 At B Grade And 1 At C Grade

Education record

4 Gcses At A*, 5 Gcses At A, 2 Gcses At B And 1 Gcses At C Grade