• Spearheaded the resolution of 150+ high-level customer and regulatory complaints, including CFPB and Attorney General cases, utilizing advanced de-escalation techniques to achieve a 95% satisfaction rate.• Led an 8-month product development internship that resulted in the creation of a comprehensive tool, reducing process time by 30% for over 150 Executive Escalations team members by consolidating 100 separate tools.• Provided expert advice on PayPal's products and services, resulting in a 20% improvement in inter-departmental collaboration efficiency and resolving over 100 complex inquiries monthly.

As the founder and lead technician at GoodPC Repair, I specialize in providing comprehensive repair and troubleshooting services for a diverse range of hardware and software issues. My role involves diagnosing and resolving technical problems, optimizing system performance, and delivering high-quality customer service.Key Responsibilities:Hardware Repairs: Expertly handle repairs and replacements for desktops, laptops, and other computing devices, ensuring minimal downtime for clients.Network Troubleshooting: Address and resolve network connectivity issues, configure routers and switches, and implement solutions to enhance network stability.System Diagnostics: Utilize advanced diagnostic tools and techniques to identify and rectify issues, from system crashes to performance bottlenecks.Customer Support: Provide clear, effective communication with clients, offering detailed explanations of issues and solutions while ensuring a positive service experience.Throughout my tenure with GoodPC Repair, I’ve built a reputation for reliability, technical proficiency, and a commitment to exceeding client expectations. My hands-on approach and problem-solving skills have been key in delivering tailored solutions and maintaining high standards of service.

Managed daily operations, including meal preparation for over 200 children, ensuring adherence to dietary preferences and restrictions, resulting in a 100% compliance rate with dietary guidelines.

Worked up from Customer Service Associate to a Shift Manager, left with two weeks notice due to relocation.