Responsible for developing promotional support including but not limited to competitive analysis, internal documentation, legal disclaimers, creative copy, internal business communication and support. Responsible for management of the contract-buyout program, coordinating major sales events, providing post-event sales analysis, creating and implementing business tabletop events, and assisting with various overflow from the marketing department.

Responsible for monitoring and evaluating customer interactions via recorded calls and chats. Responsible for providing coaching and feedback sessions to CustomerService Representatives while remaining objective and neutral always. Responsible for managing call and chat auditing, feedback sessions for over 60+ CCR’s monthly.

Responsible for supporting CCRs regarding escalated calls, chats and questions. Provide efficient, accurate answers that encourage CCRs to better use the available resources to provide confidence on futureinteractions.

Provided “Stellar Service” to all prospective and current customer’s telephone, written or face-to-face inquiries in an effort to build long term relationships while striving to meet service level and quality expectations. Create “win/win” outcomes while adhering to company policies and procedures as appropriate. Ensure customers are on the most appropriate active rate plan and features. Performs level 1 troubleshooting of voice and data service issues, and answers questions about the operation of handsets and accessories, billing issues, products, and procedures.

Served patrons with food and beverages in a positive and friendly manner. Provides information to help food and beverage selections. Presented ordered choices in a prompt and efficient manner.Maintained dining ambiance with an enthusiastic attitude. Prepareed room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. Transmitted orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests. Kept kitchen staff informed by noting timing of meal progression. Served orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars. Responded to additional patron requirements by inquiring of needs and observing dining process. Maintained table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.Concluded dining experience by acknowledging choice of restaurant and inviting patrons to return.Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.