Daniel Head Email & Phone Number

United States

Provided training for Atos’s McKesson Global Operations including major incident management and daily procedures. Performed break-fix solutions of event driven job automation on multiple platforms including IBM Workload scheduler (IWS), IBM Maestro Tivoli Workload Scheduler (TWS), and BMC Control-M batch job scheduler • Spearheaded training of new operators worldwide across multiple countries and time zones• Worked with Job Scheduling team in the migration and training of operations with new job scheduling platforms

United States

Oversaw the cross company migration and operator training of legacy processes from McKesson to Change Healthcare. Assisted with the cross company migration and operator training of McKesson IT Operations to Atos’s McKesson Global Operations.• Led training in the migration from Remedy to ServiceNow Incident management

Atlanta, Georgia

Managed application processing and automation. Worked with clients to ensure assets and process secure medical data for billing and claims purposes while maintaining HIPPA compliance with regulations regarding medical data. Resolved complex issues and errors involved in application processing. Executed procedures using multiple FTP and dial out programs such as Cisco VPN, WinFTP, and ProComm Plus.• Overhauled procedures for secure client access.• Consolidated processes for improved efficiency.

Atlanta, Georgia

Monitored and maintained computer network for 2nd tier data center that is live 24/7/365. Facilitated day-to-day procedures of 2nd shift Operators in East Coast Data Center. Oversaw the execution of multiple UNIX based nightly processes; communicated and coordinated with internal business partners for successful implementation. Organized first line of communication for all major network outages and hardware issues during 2nd shift Operations of East Coast Data Center. Emphasized top-tier support, technical aptitude, security, and attention to detail. Trained Operations in use of MIR3, Tivoli Enterprise Console, Maestro TWS Job Scheduler. • Redesigned processes to meet client requirements more effectively• Participated in large scale data center migrations, including business continuity and disaster recovery, data replication, and virtualization.• Composed documentation for training and preventative maintenance. • Developed highly specialized applications for the objective of automation.• Led in training East and West Coast Operations on all processes involved with 2nd shift Operations

Lawrenceville/Atlanta, Georgia

Maintained all systems, ensuring business continuity by responding to alerts, creating, and contacting support when needed. Point of contact problem resolution for clients. Maintained UNIX based programs on Sun Solaris workstations. Performed nightly processes on multiple AS400 systems. Provided onsite support for system administrators. Extensively used Openwindows and CDE UNIX environments, ProComm Aspect scripts, Unicenter and Remedy 7.0 ticketing, SAP-CRM, HP Operations Manager, Avaya, Cupertino FTP, and PuTTY• Performed critical onsite preventative server and hardware maintenance in conjunction with Paragon Electronic Health Record services.

United States

Tape Library/Mailroom Lead 2001McKesson Corporation/Per-Se TechnologiesLawrenceville, GeorgiaManaged training of associates in day-to-day procedures of Tape Library and Mailroom. Supervised shipping and receiving. Responded to national and local requests to retrieve archived data for Programmers. • Consolidated multiple mailrooms into centralized location.

Bachelor Of Applied Science (B.A.Sc.), Information Technology, 3.5

Associate Of Science (A.S.), Computer And Information Systems Security/Information Assurance, 3.8

Activities and Societies: Member of National Society of Leadership and Success